Handling Access network(FTTB & FTTN) and work for Australian client. Maintaining SLAs and OLAs. Handling incidents and escalated incidents, fault management. Handling escalations.
Achieving SLAs and OLAs, resolving and closing Fault incidents on time and generating reports.
Handling Fault managements for 2G,3G and PRIs services. Resolving and closing escalated incidents. Generating daily reports to track the performance of the network. Calls handling during outages.
Maintaining SLAs and MTTR, Maintaining network up time.
Qualifications
2016-2020
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My Story
Good Knowledge in Telecom transmission and data domain,having 5.7 years experience in Network operation center.