About Biswa Pratim Ghosh
Biswa Pratim Ghosh works as Territory Manager, Dealer Development & CRM at TVS Motors Company and is based in Kolkata, India. Biswa studied Diploma in Engineering (ME-Mechanical Engineering) at Birla Institute of Technology Kolkata (2003-2006). On Youth4work, Biswa has taken skill tests in Common Sense (rank 1,486 of 122,917, top 2%), Mechanical Engineering (rank 3,023 of 92,808, top 4%) and Business Development (rank 200 of 15,724, top 2%). Biswa also lists talents in Sales and Marketing, Customer Service, Service Support and Delivery and Customer Relation Management.
Talents
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Customer Service... among ... users in Kolkata…among … users worldwide -
Business Development... among ... users in Kolkata200among 15724 users worldwide70.98percentile among worldwide users -
Sales and Marketing... among ... users in Kolkata…among … users worldwide7.02percentile among worldwide users -
Customer Relation Management... among ... users in Kolkata…among … users worldwide
Professional Path
Territory Manager, Dealer Development & CRM
TVS Motors Company
Full Time
Jan-2017 To
present
9 years 8 months
- JOB PURPOSE:
Looking after entire East Zone i.e WB, Odissa, Bihar, Jharkhand, Assam North East NPS dept. Net Promoter Score which is the main thrust of management in CRM dept in coming 5 Years. CSI & NPS score improvement in terms of process, quality, manpower. Sustain the 1st position in 2 wheeler industry in terms of CSI surveyed by JD Power and increase the score of zone as well as country.
Key Thrust Areas / Job Responsibilities
• Handle and coordinate with entire east service team to get highest CSI.
• Dealer visit for process implementation.
• Project leader of Online Jobcard in service.
• Process audit, sharing report with team.
• Directly reporting to HOD, Service CRM at HO and implement the policy rollout in zone.
• Recommendation selling in dealership and CLF setup.
Territory Manager, Service
– Hero Moto Corp Ltd
Full Time
Dec-2011 To
Dec-2016
5 years
- To support Dealer / ASC/ ARD in providing after sales service to assigned territory and improve profitability through spares business and Sales of ASC and ARD.
Key Thrust Areas / Job Responsibilities
• Main KRA of mine is to increase dealer profitability through workshop.
• Main KRA of mine is to increase dealer profitability through workshop.
• Growth on service reporting to achieve Yearly plan as well as service business through spare parts sales.
• Responsible for providing after sales service and complaint redressal.
• Responsible for after sales network Expansion and infrastructure development.
• Effective communication of product feedback from Distributor to HO.
• Responsible for Spare Parts Management
• Support Distributors in Service Promotion activities.
• Responsible for manpower development through technical training on products.
• Workshop Management /Revenue
• Warranty Management - Key Tasks & Activities:
• Responsible for network expansion through appointment of new networks, develop standards of VI norms and ensure implementation and maintenance of the same.
• Planning of showroom and workshop layouts & preparing complete workshop setup for a new distributor including finalization of tools and equipment.
• Development of corporate identity and Service process for International distributor and implementation.
• Prepare Manpower structure for distributor/showroom and provide technical Training to Distributor & Dealers technical staff through classroom/ OJT method. Develop training notes for existing and new products.
• Establish reporting processes and implementation- A) P.D.I., B) Product technical feedback, C) Field failure, D) Service reports, E) Field activities.
• Ensure timely redressal of customer complaints.
• Audit vehicles at plant before dispatch, for no issues in the product.
• Plan and conduct sales support and service promotional activities.
Service Engineer
Timken India Ltd
Full Time
Jun-2011 To
Dec-2011
6 months
- JOB PURPOSE:
To support entire East customers in terms of technical failure of product. Mainly looking after heavy mechanical industries like Steel plant, Railways, Automobile sector. Main KRA of mine is technical support and root cause analysis if failure happen and suggest suitable remedy and action plan. New product commissioning and vibration analysis of machine.
Key Thrust Areas / Job Responsibilities
• Main KRA of mine is to give technical support to customer and distributer.
• Root cause analysis if any failure happen
• Suggest action plan may be design wise or process wise to achieve maximum uptime from the machine.
• Audit of bearings in distributer place before dispatch.
• Commissioning of bearing mainly in Hot rolling and cold rolling plant.
• Refurbishing of railway taper roller bearing and fitment of the same in wheel.
• Random audit in railways wheel shop to strengthen the process of fitment - JOB PURPOSE:
To support entire East customers in terms of technical failure of product. Mainly looking after heavy mechanical industries like Steel plant, Railways, Automobile sector. Main KRA of mine is technical support and root cause analysis if failure happen and suggest suitable remedy and action plan. New product commissioning and vibration analysis of machine.
Key Thrust Areas / Job Responsibilities
• Main KRA of mine is to give technical support to customer and distributer.
• Root cause analysis if any failure happen
• Suggest action plan may be design wise or process wise to achieve maximum uptime from the machine.
• Audit of bearings in distributer place before dispatch.
• Commissioning of bearing mainly in Hot rolling and cold rolling plant.
• Refurbishing of railway taper roller bearing and fitment of the same in wheel.
• Random audit in railways wheel shop to strengthen the process of fitment
Sr. Executive – Service Sales,
Godrej & Boyce Mfg. Co. Ltd,
Full Time
Dec-2008 To
Jun-2011
2 years 6 months
- I have worked as Sr. Executive in Godrej Material Handling Division. Looked after the Service Sales Department. Maintenance, Warranty, Contract,hiring, Spares selling of Material Handling product i.e Forklift Truck, Stacker( Electrical, Semi Electrical, Manual) Tow truck, Platform truck, Reach Truck. Looked after the traded product like Crown, Tennant( Industrial sweeping M/C), Hubtex Side loader, Komatsu Forklift, Merlo Tele handler etc
Key Thrust Areas / Job Responsibilities:
• Developed service business through Dealerisatison & Service Providers & distributers.
• Handled client like Eastern, South Eastern, East Coast, North Frontier Railways. Emphasize on Govt sector’s business. Have started business with new customer i.e N.F railways, ONGC, IG Mint, GRSE Oil India, Hindusthan Lever, United Spirit etc
• Tendering process, bidding managing rate contract was also in my scope of work. In service business achieve the yearly Desired Sales in terms of revenue generation & market s
I have worked as a Key Account Manager of Govt. business and contract. I have introduced Sales & service dealer in front of N.F railway & started doing business from there, where as in Godrej & Boyce Mfg. Co. Ltd there were no concept of dealerisation in Material Handling Division. All the ground work of delearisation, implementation, training, have been successfully executed by me. In Ec railway, Jamalpur & Kharagpur I have managed to tie up Maintenance Contract of more than 60 FLTs, which was indeed the biggest Maintenance contract of Godrej Material Handling in India. Have knowledge about Rate Contract, tendering, bidding, I note sign(1 & 2) GRN etc.
Customer Service Executive
Otis Elevator Co. (India) Ltd
Full Time
Jun-2006 To
Nov-2008
2 years 5 months
- JOB PURPOSE:
Worked as a CSE & handling the service & maintenance of several kind of Elevator (mainly lift).Being in a service industry Customer Relation Management was also a part of my job. In service I had to look after a general maintenance and servicing of units. Attending and monitoring of call back, reducing the number of call back and improving of the Audit report are also parts of my job. Trouble shooting of mainly Mechanical, Electrical, Electronics, and software based problem are also done. All works were done by obeying the Industrial Safety procedure so safety is a part of my job. Achieving business through modification or up gradation were also in my scope of work - Key Thrust Areas / Job Responsibilities
• Main KRA of mine was to look after service and maintenance of a specified route.
• Callback and trouble shoot of elevators within time.
• Decrease callback rate
• Maintain the service schedule properly.
• Impart training to technicians
Qualifications
Birla Institute of Technology Kolkata
Diploma in Engineering Mechanical Engineering
2003-2006
-%
My Story
Business professional with over 10 years of technical service and sales experience mainly in automobile OEM, seeking challenging leadership opportunities in a reputed organization which will continuously challenge my skills & potential.
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