Deepak Sharma
Prince2 Certified Professional With 13 Years Of Exp In Operations And Project Management
Faridabad, Haryana, India

About Deepak Sharma

Deepak Sharma works as Project/Operations Manager at Ericsson India Global Services Pvt. Ltd. and is based in Faridabad, India. Deepak studied Bachelor of Science (IT-Information Technology) at Sikkim Manipal University (2011-2013). On Youth4work, Deepak has taken skill tests in Project Management (rank 646 of 24,579, top 3%), Team Management (rank 313 of 32,503, top 1%) and Team Leadership (rank 1,544 of 107,882, top 2%). Deepak also lists talents in Operations Management, Cisco VoIP and Call Centre Manager.

Talents
    • Team Leadership
      ... among ... users in Faridabad
      1544
      among 107882 users worldwide
      69.08
      percentile among worldwide users
    • Team Management
      ... among ... users in Faridabad
      313
      among 32503 users worldwide
      69.34
      percentile among worldwide users
    • Call Centre Manager
      ... among ... users in Faridabad
      …
      among … users worldwide
    • Operations Management
      ... among ... users in Faridabad
      …
      among … users worldwide
Professional Path
Project/Operations Manager
Ericsson India Global Services Pvt. Ltd. Full Time
Dec-2010 To present 15 years 9 months
  • Handling a team of L2 and L3 engineers supporting global customers on VOIP PBXs, Contact Center solutions,Lync 2013 and unified communication products.As a project manager delivered couple of global project for Ericsson.
  • Offshoring from other regions to India.Stable delivery of operations and effective project management
System Engineer
Wipro Limited Full Time
Sep-2007 To Dec-2010 3 years 3 months
  • Providing technical support for UK based customer on VOIP technology
  • Team member of quarter 2 times
Engineer Technical Support
HCL Infosystems Full Time
Dec-2004 To Aug-2007 2 years 8 months
Noida
  • Installation and commissioning of Voice PBX and Contact center solutions
» 1 Project
Qualifications

Sikkim Manipal University

Bachelor of Science Information Technology

2011-2013

-%

Extra-Curricular Interests
Cricket
My Story
Prince2 certified professional with 13 years od experience in area of Operations and Project Management.Leading a team of L2 and L3 engineer supporting VOIP and contact center solutions across global sites.Worked as project manager for deleivering global projects on lync 2013
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