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Deepa V

A Dynamic And Energytic Person With 13 Yrs Of Experience In In House Center - Operations, I Am A Self-Motivated Person With Good Team Building, Analyt
  • Bangalore, Karnataka, India
  • Team Management, BPO, Customer Care
Profile Snapshot
Deepa is based out of Bangalore & has studied Commerce, B.Com-Bachelor of Commerce from Year 1995-2000 in First grade collage, Bangalore University.
Deepa V is Skilled in Team Management, BPO, Customer Care and other talents.
Professional Path
project Manager
MetronLabs Software Prvt Ltd
Full Time Sep-2018 To Nov-2019 (1 year 2 months)
Responsibilities
  • ? Planning FTE’s analyzing project criticality. ? Managed a team of QA (20 Analysts); audit AD & DR contracts processed by them and provide feedback. ? Providing training to the team on tools, procedures and exceptions on process and suggest changes using technique to increase efficiency. ? Coordinated between onshore and offshore team to have the quality standards in place and update the team on recent upgrades. ? Planning, Organizing, Managing and Monitoring the project in MSP. Ensuring project is delivered as per Milestone. Identifying project critical paths and suggesting for accelerations
Assistant Manager
Cargill Business Services
Full Time Jun-2015 To Nov-2017 (2 years 5 months)
Responsibilities
  • ? Migrated third level exceptions from North America – PTP (7 FTE’s). ? Migrated Indexing, Invoice processing, first level exceptions, second level exceptions from EXL and TechM (70 FTEs). ? Planning project resources (FTE’s) and technical challenges. Prepared and led meetings between departments. Coordinated with Project Manager for smooth delivery of the project outcomes. ? Handling calls with different regions and generating ideas on process improvement. ? Researched vendor for pricing, equipment availability and staffing. Created and tracked Purchase order submission and complete project close out manuals. ? Proactively investigated and resolved the issues preventing the closure of WBS elements in SAP/JDE ? Maintained all record keeping on a customized software Program (Production, Quality, FPMR, Daily Reports, Meeting Log, Dashboards and Project status) ? Coordinating with Vendor Management team, Procurement and Supplier Relations team for process improvements
Assistant Manager
IGATE Global Solutions
Full Time Jan-2013 To May-2015 (2 years 4 months)
Responsibilities
  • ? Manage and Maintain employee database, Generate reports requested by managers, scheduling Adhoc, weekly and monthly calls. ? Working with other stakeholders, identify process improvement opportunity for BCP maintenance and implementing BCP. ? Maintaining IT Issues, Change Request, System access logs, Productivity, Quality, Dashboard, Daily and Monthly reports, Capacity planning and total volumes of all the process. ? Procuring Laptops and other Training Materials for the project. ? Conducting Internal Audit for all the Project - Accounts Payable and General Ledger (Bank Reconciliation) ? Managed Vendor Management and Invoice processing (13 FTE’s). ? Scheduling Quarterly Audit. ? Bank Reconciliation process (7 FTE’s). ? Creating meeting agenda for client visit. ? Handling monthly Dashboard meetings.
Sr.team Lead
Full Time Mar-2010 To Jan-2013 (2 years 10 months)
Responsibilities
  • ? Preparing daily workloads for staff & coordinating the daily allocation of work ? Vendor Management - Handling Queries from Supplier, Client’s feedback and interacting with the team for better assistance and solve the problem. Handling calls from suppliers and clients. Handling letter of intents and statement letters from suppliers. Supplier Reconciliation and Quality Check. ? Handling escalations. ? Employee Expenses – Checking payment reports and Providing approval. Quality check for Audited Claims, Handling On-hold reports. ? Supporting part of Order to Cash process.
Achievements
  • Implimented CSAT Survey
Sr.Associate
Full Time Feb-2002 To Jan-2010 (7 years 11 months)
Responsibilities
  • ? Responsible for dealing with customer queries relating to order details, order status and tracking orders. Handling Escalated calls and maintaining Break Schedules of the Team. Barging calls and giving feedback of the Team to the Manager - Health Insurance (processing claims 2004 - 2010) ? Responsible for processing high dollar value Invoices and Inpatient claims. ? Ensuring claims are processed as per HIPAA guidelines. ? Checking Insurance claims that are selected for Quality and entering same day corrections to avoid errors for attaining higher quality standards. ? Skilled in processing Radiation therapy claims and created document.
Qualifications
Bachelor of Commerce, Commerce
First grade collage, Bangalore University
1995-2000 | Score 30%
Extra-Curricular Interests
  • Carnatic Vocal Music
  • Yoga
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