Pravin Dilpak - Software Engineer at InteractCRM Solution Private Limited - Mumbai

Pravin Dilpak
M.Tech With 7 Years Experience In Java/J2ee Technology As A Sr.Software Engineer
Mumbai, Maharashtra, India
Core Java JSP Servlets Aptitude
InteractCRM Solution Private Limited

VJTI-Veermata Jijabai Technological Institute

About Pravin Dilpak

Pravin Dilpak works as Software Engineer at InteractCRM Solution Private Limited and is based in Mumbai, India. Pravin studied Master of Engineering or Technology (CE-Computer Engineering) at Veermata Jijabai Technological Institute (2009-2011). On Youth4work, Pravin has taken skill tests in Servlets (rank 323 of 7,134, top 5%) and Aptitude (rank 160,565 of 3,606,048, top 5%). Pravin also lists talents in Core Java, JSP, Oracle and PL SQL.

Talents

SQL Server

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among … users worldwide
Core Java

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among … users worldwide
JDBC

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among … users worldwide
Oracle

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Complete Talent Profile »

Professional Path

Software Engineer

InteractCRM Solution Private Limited Full Time

Jul-2011 To present 15 years 2 months

Leverage valuable insights, keen analysis and team approach to implement best practices, adept at working in high-pressure environments with strict deadlines and multiple deliverables.
Software Development, Database Design, Application Design and Implementation-Support.

» 4 Projects

Routing Manager

Jun-2013 to Dec-2013

Routing Manager is a module which is responsible for routing each contact based on the rule qualified. This module is generic module for all kind of channels (Email, Chat, SMS, Face book, Twitter, Google Plus, Fax etc…) except Voice. Admin GUI is provided to create rules for each communication channel. These rules are further divided into categories like inbound contact, outbound contact, new conversation, existing conversation etc... Routing Manager also includes keyword analysis of the data based on the rules created for evaluation. Once the rule is qualified the action plan attached to that rule is evaluated and different actions are performed on the contact like routing to particular agents, auto replying the contact, adding to black list, changing priority, calling 3rd party services for further processing…

Contact Center Manager

Jan-2013 to Jun-2013

ThinConnect Contact Center Manager is Admin GUI for the ThinConnect Multimedia Application.

Thin Connect Multimedia

Jan-2013 to present

ThinConnect MM is complete Contact Center Application for communicate within agents internally and communicate with Customer globally with the help of following Channels :
1. Email Channel
2. Chat Channel
3. SMS Channel
4. Twitter Channel
5. Voice Channel
Contact Center Manager module is Thin Connect administration module used to configure all this channels with different accounts details, creating agents, assign channels to agents, creating supervisor agents, creating Queues for channels, rule for inbound – outbound communication, assign queue to agents and so on. Agent Desktop is screen which is used to login agent and performs the Contact Center operation.
I have developed the Adapters for Email, SMS and Twitter channel to send outbound Messages (SMS, Email), direct message tweet, tweet reply and captures inbound message (SMS, Email), tweet and stored in database. And also developed Modem Adapter to send the outbound and inbound SMS using GSM modem.

SMSConnect

Jun-2012 to Jan-2013

SMSConnect extends the Avaya IC solution to provide an SMS media channel to contact center agents. SMSConnect application provides facilities like SMS based surveys, campaigns, feedback collection, sending alert messages in emergency conditions etc. SMSConnect provides the following features:
1. Interaction Manager
2. Response Manager
3. Campaign Manager
4. Feedback Manager

Qualifications

Veermata Jijabai Technological Institute

Master of Engineering or Technology Computer Engineering

2009-2011

69%

Papar publication in International level

Centre for Development of Advanced Computing

Information Technology

2008-2008

65%

My Story

I introduce myself as Pravin Dilpak, Completed M.Tech in Computer Technology from V.J.T.I Mumbai in 2011 with 6.9 CPI. And currently working in IT organization as Sr.Software Engineer in Mumbai.
Proactive & multi-skilled professional, with more than 7 years of experience in Software Development, Database , Application Design and Implementation-Support.

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