Profile Snapshot
Dipen is based out of Pune & has studied Marketing, BBA-Bachelors of Business Administration from Year 2010-2013 in IBS-ICFAI Business School, ICFAI University.
Dipen Bothra is Skilled in Product Management, Communication Skills, Advertising and other talents.
Talents
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Social Media... among 0 users in Pune…among 0 users worldwide86.96percentile among worldwide users -
Advertising... among 0 users in Pune…among 0 users worldwide87.78percentile among worldwide users -
Digital Marketing... among 0 users in Pune…among 0 users worldwide53.46percentile among worldwide users -
MS Excel... among 0 users in Pune…among 0 users worldwide85.36percentile among worldwide users
Professional Path
Community Operations Specialist
Uber Support India Private Limited
Full Time
Jan-2016 To
present
10 years 8 months
- • Familiar with Partner Support tools like Zendesk, Bliss, Uber Teamdot, Query builder for better support to our driver partners.
One of the top performers in the Driver Support Team by maintaining quality score of 100% for 2 consecutive business quarters.
Took up Uber India IVR project and successfully completed with the help of stakeholders within and outside Uber.
Trained Teleperformance BPO agents working for Uber Support in Indore regarding complete Driver support process improvement and process knowledge sessions. - Handled multiple business projects like IVR India, Reengagement Calling, uberCOMMUTE, creating productivity tracker, creating multiple dashboards for process improvements at team level. One of the top performers in the Driver Support Team by maintaining quality score of 100% for 2 consecutive business quarters at Uber.
Business Operations Specialist
Feb-2014 To
Dec-2015
1 years 10 months
- Created unique ASINs (Amazon Standard Identity Number) into Amazon Catalog across different marketplaces providing a platform for the clients (Sellers) to successfully list their products on Amazon platform.
Worked on a price monitoring program for our top most competitor AliExpress.com.
Analyzed and removed chunk of duplicate ASINs from the Amazon Catalog across all the marketplaces.
Worked on a project - "Price Parity". Suggested price recommendation to the sellers which helped us in being competitive in the market with our leading competitors.
Learnt to run basic SQL query and crawl data from competitor websites. - Awarded as the Best Performer for 2 business quarters for achieving the highest productivity with 99.1% efficiency/accuracy at Amazon.
Achieved a target of creating new 25+ million products into Amazon Catalog prior to 3 months of the actual deadline.
Risk Analyst
Jul-2013 To
Jan-2014
6 months
- Social Media Advertising, Running ad campaigns, Digital Marketing Expert
- • Build Global Sales Reports for top brands like Coca-Cola, Samsung etc. and made sure that the money invested into Facebook forum for advertisement is used wisely. • Removed poor Facebook App Ads completely which directly helped us in successfully cleaning 60% of the ecosystem of poor ads from Facebook database.
Qualifications
ICFAI Business School
Bachelors of Business Administration Marketing
2010-2013
85%
Participated in PREMECIRIOUS - A Management Fest organized by BHAWANS COLLEGE and secured 2nd position in the Finance Team for IBS
Extra-Curricular Interests
Novels like I too had a Love Story
Cricket
Party sort of music
My Story
This is Dipen Bothra, BBA graduate from ICFAI BUSINESS SCHOOL, Hyderabad with 4 years of experience in Client Servicing Industry and Social Networking Media Industry which includes:
1. Facebook India as a Risk Analyst for the duration of 7 months.
2. Amazon Development Centre India Private Limited as Business Operations Specialis for 21 months.
3. Current Employer - Uber India Systems Private Limited
1. Facebook India as a Risk Analyst for the duration of 7 months.
2. Amazon Development Centre India Private Limited as Business Operations Specialis for 21 months.
3. Current Employer - Uber India Systems Private Limited
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