About Edward Jaramillo
Edward Jaramillo is based in Bogota or Bogotá, Colombia. Edward studied Ciencias de la Computación (Finanzas) at Universidad Nueva Esparta (2000-2004). Edward lists talents in CCNA-ICND1, Gestión de proyectos, Arquitectura de sistemas and Habilidad Gerencial.
Talents
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CCNA-ICND1... among ... users in Bogota or Bogotá…among … users worldwide57.16percentile among worldwide users
Professional Path
Customer Solution Executive.
IBM
Full Time
Aug-2018 To
Aug-2019
1 years
- Responsible for commercial support to customers in the definition and implementation of solutions for business problems based on technological approaches to adoption and migration to the cloud, design, development and maintenance of applications, business process automation (BPM), automation, analytics of data, artificial intelligence, service-oriented architectures (SOA and Microservices), internet of things (IoT) and aspects related to technological innovation with the objective of creating value through the implementation of procedural and government frameworks for obtaining of financial and operational benefits of the mentioned solutions. The main activities of the role were: ? Preparation of proposals / offers, negotiation of contracts and compliance with contractual commitments and business risk assessment. ? Review and analyze customer requirements and specifications. ? Develop proposals; negotiate with customers ? Cooperate with technical colleagues to respond to customer reque
- During the role management, 100% of the results associated with the quota were achieved and the market share of the services area was increased with the incorporation of accounts such as ITAU Colombia and Skandia (formerly Old Mutual).
Delivery Leader
IBM
Full Time
Jun-2016 To
Aug-2018
2 years 2 months
- Responsible for the financial and operational results of the IBM consulting area, as well as the different client projects, ensuring their execution in time, budget and form following the scope and guidelines agreed during the commercial stage. Role management tasks involved the periodic review of the risks, advances, billing and negotiation elements required for each project in order to guarantee the monthly and quarterly results committed to the organization. Another of the responsibilities of the role focused on collaborating with IBM's business sectors to review business forecasts and carry out capacity planning for future expansion and growth within each account.The main activities of the role were: ? Delivery of application services, account management, SLA management, maintaining customer satisfaction, project and budget tracking. ? Pipeline management of revenue and growth of the installed base of projects. ? Define and measure the career development goals and career plans
- The main clients served were: Grupo Aval, Alpina, Fondo Nacional del Ahorro and Compensar among others. Under this role, the organization of the area was achieved by obtaining a decrease in the rate of talent leakage by 7%, the revenue objective was exceeded by 12% more than planned, the dissolution of the IBM subsidiary was managed, converting the population of 100 resources to regular employees and reducing operating costs by 9% YoY. A new layer of professional resource managers was formed and appointed to better manage the professional population of the area.
Country and Delivery leader. Venezuela
IBM
Full Time
Mar-2012 To
Jun-2016
4 years 3 months
- As Country leader and service leader, he supervised the services related to all Global Business Services Venezuela service lines (SAP, AIS, PAS, Software Factory). He was responsible for the management, planning, provisioning, implementation and support of consulting services for the critics accounts of IBM, seeking customer satisfaction, quality and results committed to all projects in the area. Among the main accounts, Banesco, PDVSA, Banco De Venezuela, Polar Group, Regional Brewery, Western Discount Bank, Commercial Insurance, among others, were served.The main activities of the role were: ? Lead organizational transformation projects and change management initiatives .- Execution of the delivery of services for the development, implementation and development of applications. - Account management for the sale of projects and their respective execution in pursuit of customer satisfaction, profitability and obtaining new income from the installed base.
- The main activities of the role were: -. Lead organizational transformation projects and change management initiatives -Execution of the delivery of services for the development, implementation and development of applications. - Account management for the sale of projects and their respective execution in pursuit of customer satisfaction, profitability and obtaining new income from the installed base. ? Define and measure the marketing metrics and return on investment of IBM for the GBS brand. ? Responsible for expanding the global GBS service model ? Responsible for compliance with policies and controls of the country for the area of consulting services. ? Manage and control the financial indicators of GBS Venezuela (% of gross profit,% of costs, revenue%,% PTI)
Aplication Innovation Services Leader. Venezuela
IBM
Full Time
Mar-2008 To
Mar-2012
4 years
- Founder of the Application Innovation Services AIS practice for IBM Venezuela with the main responsibility of creating a strategic plan and promoting service offers for this new line of services, managing GBS main accounts. Responsible for directing and growing the new business line, generating opportunities and forming a professional team suitable for the development and implementation of IBM solutions (SOA, BPM, Smart Commerce, Cloud, analytics, mobile solutions, design and construction , the modernization of applications and others) Support the IBM sales force in developing solutions for customers and bringing them to their implementation phase. More activities for role were: ? Develop and structure technical and financial proposals ? Evaluate the use of resources, costs, efforts and risk factors for projects ? Help IBM customers to innovate by being the first to adopt new technologies ? Help solutions architects to generate and propose solutions for business problems
- During the exercise of the role, sales of innovation solutions were achieved in new clients in the order of 6M dollars and the practice of SOA and BPM for GBS Venezuela was generated.
Solutions Architect. Venezuela
IBM
Full Time
Mar-2006 To
Mar-2008
2 years
- Responsible for the formulation, defense and positioning of appropriate technological solutions to solve customer problems, protecting them on the strategic plans and operational processes of each particular organization, creating a series of solution scenarios based on IBM technologies. Other responsibilities within the role consisted of monitoring the project until delivery of the solution in all its phases (design, construction, implementation and support), making periodic reviews and making architectural decisions to mitigate project delays, problems or risks.
- ? Design of solutions based on customer environments and business verticals ? Pre and post-sale activities ? Management of disciplines, methods and IT architecture frameworks ? Leadership and development of advisory teams. ? Communication, negotiation and measurement of architectural decisions versus the impacts and changes that they meant for the IT environments of each organization ? Prepare technical proposals and services related to the defined solutions ? Estimate efforts, impacts and predict possible risks for project execution
» 7 Projects
Qualifications
Universidad Nueva Esparta
Ciencias de la Computación Finanzas
2000-2004
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