About Emmanuel Paulraj Pandian
Emmanuel Paulraj Pandian works as Cutomer Service Officer at Jet Airways and is based in Chennai, India. Emmanuel studied Master of Arts at Madras Christian College (1998-2001). On Youth4work, Emmanuel has taken skill tests in English Language (rank 40,486 of 356,213, top 12%). Emmanuel also lists talents in Excellent Customer Drive, Public Relations, Airlines Ground Staff and Administration.
Talents
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Public Relations... among ... users in Chennai…among … users worldwide -
Administration... among ... users in Chennai…among … users worldwide -
Crisis Management... among ... users in Chennai…among … users worldwide -
English Language... among ... users in Chennai40486among 356213 users worldwide48.58percentile among worldwide users
Professional Path
Cutomer Service Officer
Jet Airways
Full Time
Jun-2007 To
present
19 years 3 months
- • Responsible for all areas pertaining to airport services (domestic & International) during the shift.
• To make vital decisions in case of delays / diversion / cancellations etc in liaison with OCC and flight operation department.
• Ensure ON TIME performance targets are achieved at all times without discrepancies.
• To investigate analyze and prepare delay reports in case of flight delays.
• Ensure Ramp Standard Operating Procedure and Safety Protocols are attached to at all times.
• Records and Reports all aviation issues to appropriate Personnel’s. After Action Report (AARs), Incident Report, Maintenance issue, etc.
• Ensure Ramp is kept to operational standard at all times
• Foreign Objects Damage (FOD) is minimal, maintenance Schedules are followed.
• Notifies Management of any delay in scheduled flights.
• Accurately records and reports aircraft cargo documents.
• Serves as the Aviation representative for ramp to liaise between the company and necessary parties.
• Follow Flight Schedule daily to facilitate delivery of Customers order in the most effective manner possible.
• Monitors flight traffic and manages / react to any Air Control Measure (ACM)
• Daily end of day back briefs to Management.
• Ensure company Management is aware of issue at Ramp daily.
• Liaises with dispatch, Warehouse and Operational staff to ensure correct and timely cross load of cargo.
• Ensure the company personnel follow all safety and procedural requirements.
• Provide innovative and creative solutions to problems. Regularly Monitor on Equipment's availability / Serviceability / Cleanliness. - Nil Customer Complaints / On time performances
Duty Manager
Air Sahara
Full Time
Jun-1997 To
Jun-2007
10 years
- • Manage & Supervise the performance of the customer service team and the handling agent services (where exists).
• Manage, motivate and develop the customer service team and ensure all necessary training is provided. Also regularly appraise team and individuals as part of the ongoing performance Management process.
• Ensure that all staff is provided with uniforms and that these are properly worn according to the company standards.
• Ensure that the complaints from customers are acknowledged promptly and the initiation of measures to correct possible breakdowns in the service recovery begins promptly.
• Set up and maintain a system of logging, recording and reporting for all matters connected with mishandled baggage and prompt compilation of such reports as may, from time to time, be required.
• Develop & implement an airport communication plan to include a meeting schedule and an agreed Report list that covers station monthly report / monthly Staff meetings / AOC meetings. - •Won Merit award for outstanding performance in Customer service for the year 2003 at Hyderabad.
Traffic Assistant
Air India
Full Time
Sep-1996 To
Dec-1996
3 months
- Flight Handling for Singapore Airlines / Gulf Air Malaysian Airlines / Saudi Arabian Airlines
Baggage Services - Won appreciation for Excellent Customer Drive from other foreign Careers
Traffic Assistant
East West Airlines
Full Time
Dec-1992 To
Jul-1995
2 years 7 months
- • Performing airport checking functions, telecheck-in etc.
• Preparing load and trim sheets
• Assisting passengers with queries and responsible for informing flight schedule changes, and delays.
• Customer service during a period of phenomenal company growth.
• Complete airport exposure handling both domestic and international ticketing. - • Appreciation from Guests as well as the Management on Customer Service Excellence.
Qualifications
Madras Christian College
Master of Arts Other
1998-2001
57%
Madras Christian College
B.A. History History Economics Political Science
1985-1988
My Story
•17 Years of rich & extensive experience in the Airline Industry, including 10 years in Load and Trim and Ramp functions, and 7 years as Duty Manager Airport services•An enterprising leader with proven abilities in leading teams towards the achievements of organizational goals and industry best practices.•An effective communicator with excellent relationship building & interpersonal skills. Strong analytically, problem solving & organizational abilities.
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