About Fernando Martin
Fernando Martin is based in Madrid, Spain. Fernando studied Marketing y Gestión comercial at Institute of Marketing and Management School (1986-1988). Fernando lists talents in Customer Care, Base de datos and Soporte técnico.
Talents
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Customer Care... among ... users in Madrid…among … users worldwide
Professional Path
Business Development Manager & Customer Manager
Safe Deals
Full Time
Apr-2017 To
Aug-2019
2 years 4 months
- Joined SAFE as a new challenge in a small company to continue helping customers and develop sales and marketing skills. Creating awareness of our IoT products, creating Marketing campaigns, finding new leads and converting them in new B2B contracts. Being the SPOC for existing customers too, ensuring they are promptly attended and satisfied. Participating in Smartcities projects, leading for a year a special one in automotive area for a top multinational account
- Several managed IOT projects and closed contracts
Support Account Manager & Critical Account Manager
Oracle
Full Time
Sep-2011 To
Feb-2017
5 years 5 months
- Playing both roles at same time: • Support Account Manager (SAM) for BBVA as one of the largest and most strategic Oracle accounts and Critical Account Manager, leading and managing assigned top critical situations for EMEA customers
- Maintained high customer satisfaction, Critical situations solved and 100% renewal. Hundreds of critical engagements closed successful. No contract lost
Support Manager, Global Customer Support
Oracle
Full Time
Jul-2002 To
Aug-2011
9 years 1 months
- Leading multi-cultural/functional teams with members across several countries in Europe. Being a leader in the Oracle Support globalization, from South Manager in regional structure, to Product Support Manager for different teams in Europe. Reporting to EMEA and US Management and working with peers across the globe
- Managing top performance team (KPI). Created team in Romania from scratch
Systems Support Manager
Oracle
Full Time
May-1997 To
Jun-2002
5 years 1 months
- Local Support Manager with members based in Madrid and Barcelona. Centers in continuous expansion at that time, main focus was to maintain the high level of service while hiring and training new members, integrating them in the Team and immersing them in Oracle Support philosophy
- Awarded as the best Support member. Created Oracle Ibérica Support structure. Second best Support country in EMEA
Qualifications
Institute of Marketing and Management School
Marketing y Gestión comercial Marketing
1986-1988
60%
Universidad Autónoma de Madrid
Ingenieria de Sistemas Sotware
1983-1986
-%
My Story
Strong customer focus, high level of service and leading best teams have been my drivers during my full professional life. My attitude, open and versatile character, the passion, enthusiasm, motivation and leadership I transmit are my key values
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Other people named Fernando
- Fernando Nava, Mexico City or Ciudad de México
- Fernando Antonio Forero Fonseca, Bogota or Bogotá
- Fernando Nicolas Vargas Plazas, Bogota or Bogotá
- Fernando Eugenio Salazar Reyes, Mexico City or Ciudad de México
- Fernando Salas, Luis Guillon
- Fernando Riveros Baena, Bogota or Bogotá
- Fernando Alexander Tito Vallejos, Lima
- Fernando Ortiz De Mello, Ciudad Real
