Fernando Martin

Madrid, Madrid, Spain
Customer Care, Base de datos
About
Strong customer focus, high level of service and leading best teams have been my drivers during my full professional life. My attitude, open and versatile character, the passion, enthusiasm, motivation and leadership I transmit are my key values
Talents
Work Experience
Business Development Manager & Customer Manager
Full Time Apr-2017 To Aug-2019 2 years 4 months
Responsibilities
  • Joined SAFE as a new challenge in a small company to continue helping customers and develop sales and marketing skills. Creating awareness of our IoT products, creating Marketing campaigns, finding new leads and converting them in new B2B contracts. Being the SPOC for existing customers too, ensuring they are promptly attended and satisfied. Participating in Smartcities projects, leading for a year a special one in automotive area for a top multinational account
Achievements
  • Several managed IOT projects and closed contracts
Support Account Manager & Critical Account Manager
Full Time Sep-2011 To Feb-2017 5 years 5 months
Responsibilities
  • Playing both roles at same time: • Support Account Manager (SAM) for BBVA as one of the largest and most strategic Oracle accounts and Critical Account Manager, leading and managing assigned top critical situations for EMEA customers
Achievements
  • Maintained high customer satisfaction, Critical situations solved and 100% renewal. Hundreds of critical engagements closed successful. No contract lost
Support Manager, Global Customer Support
Full Time Jul-2002 To Aug-2011 9 years 1 month
Responsibilities
  • Leading multi-cultural/functional teams with members across several countries in Europe. Being a leader in the Oracle Support globalization, from South Manager in regional structure, to Product Support Manager for different teams in Europe. Reporting to EMEA and US Management and working with peers across the globe
Achievements
  • Managing top performance team (KPI). Created team in Romania from scratch
Systems Support Manager
Full Time May-1997 To Jun-2002 5 years 1 month
Responsibilities
  • Local Support Manager with members based in Madrid and Barcelona. Centers in continuous expansion at that time, main focus was to maintain the high level of service while hiring and training new members, integrating them in the Team and immersing them in Oracle Support philosophy
Achievements
  • Awarded as the best Support member. Created Oracle IbĂ©rica Support structure. Second best Support country in EMEA
Education
Marketing y Gestión comercial, Marketing
Institute of Marketing and Management SchoolESCA Escuela Superior de Comercio y Administración
1986-1988 Score60%
Ingenieria de Sistemas, Sotware
Universidad Autónoma de MadridUniversidad Autónoma de Madrid
1983-1986
Profile Snapshot
Fernando is based out of Madrid & has studied Marketing, Marketing y Gestión comercial from Year 1986-1988 in IMMS-Institute of Marketing and Management School, ESCA Escuela Superior de Comercio y Administración.
Fernando Martin is Skilled in Customer Care, Base de datos, Soporte técnico