About G Dharani Kumar
G Dharani Kumar is based in Chennai, India. G studied Master of Business Administration (Finance) at Karpagam University (2012-2014). On Youth4work, G has taken skill tests in Marketing (rank 5,402 of 142,054, top 4%) and English Language (rank 105,766 of 356,213, top 30%). G also lists talents in Training Skills, Digital Marketing, Online Sales and Presentation Skills.
Talents
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Team Management... among ... users in Chennai…among … users worldwide -
Training Skills... among ... users in Chennai…among … users worldwide -
Digital Marketing... among ... users in Chennai…among … users worldwide -
Online Sales... among ... users in Chennai…among … users worldwide
Professional Path
SENIOR MANAGER – SALES OPERATIONS
UBER9 BUSINESS SOLUTION PVT LTD.
Full Time
Jan-2016 To
Aug-2017
1 years 7 months
- Joined as Sales Training Manager
? Accountable for Sales Training & ? Providing effective sales training and teaching logical sale conversion techniques.
? Responsible for sale process flow and avoid process manipulation.
? Monitoring sales quality of BDM’s.
? Providing periodical instructions to training, process and quality teams.
? Responsible for 100% TAT and SLA. Removing operational pain points & managing IT’s value contribution to the business; through direct connect with departments and technology functions.
? End to end process diagnostics, current state assessment, fit gap analysis, opportunity identification for improvement areas and implementing measures to maximize customer satisfaction levels.
? Auditing the sales tickets (Timely response, client focus and cross sales opportunity)
? Publishing the business MIS and next month business plan to senior management.
? Coordinating with Technical team to enhance service automation.
? Successfully deployed automated pay
DEPUTY MANAGER – TRAINING & DEVELOPMENT
GETIT INFOMEDIA PVT LTD.
Full Time
May-2013 To
Jan-2016
2 years 8 months
- ? Fulfilling training requirement of regions (tamil nadu and kerala). ? Managing training and quality sessions of 70 sales executives and 100 telesales executives. ? Handling 4 process trainers and 4 Quality executives. ? Finding the call quality level of tele callers. ? Providing training on online promotional products, classified, WAP and directories. ? Conducting training sessions on product, process, sales techniques for both field and call center team. ? Special training for managers on managerial skills. ? Creating new business proposals for google adwords,youtube and other google products. ? Providing campaign level training on google adwords and facebook products. ? Regular joint calls with sales team to check the product knowledge and selling skills. ? Providing field training to sales executives to groom their sales skills. ? Improving low performers productivity through regular field coach and training. ? Creating new product contents and sales script
- 1. Google corporation Certified adwords sales trainer. 2. Rated as best subject matter expect in Digital marketing and E-Commerce. 3. Successful in setting up a new telesales channel for south location. 4. Have formed a strong training process for the region and same had been followed by other regions.
ASSISTANT MANAGER – CUSTOMER SERVICES (TRAINING AND SUPPORT).
HDFC BANK LTD.
Full Time
May-2011 To
Apr-2013
1 years 11 months
- Job Responsibilities ? Providing training to inbound & outbound team on credit card products and its mechanism. ? As a per-training exercise, require to analyze service & sales intensity of unit. ? At regular interval, have to conduct various training sessions’ basis performance. ? Post training, need to monitor the effectiveness of training and feedbacks. ? Providing excellent customer service to retain the customers and increase the revenue. ? Taking escalation calls and providing appropriate resolution. ? Handling 10 MIS and analytics executives. ? Bringing together entire MIS of credit card division (Call centers, correspondence team and support team). ? Preparing business letters and projects on monthly basis to demonstrate the status of unit. ? Creating new process and strategy to enhance sales & quality in service. ? Ensuring 100% adherence of process across units.
- Key Achievements: 1. Successfully introduced parallel proofing process and cell structure to improve the utilization. 2. Reduced the TAT Time, speedup the process, improved the efficiency and productivity of the team. 3. Completed the Internal six sigma course at lesser duration. 4. Created a effective MIS reports for better customer services.
OPERATION TEAM LEADER & PROCESS TRAINER (OFF ROLLS).
ICICI LOMBARD GENERAL INSURANCE.
Full Time
Mar-2006 To
Apr-2011
5 years 1 months
- Job Responsibilities ? Started career as Quality controller (Call center) and promoted as operations team leader in 10 months. ? Maintaining all call center’s sales records and converting it into one single report for immediate management observation. ? Handling 16 executives (calls verification team). ? Monitoring all credit and debit card transactions and sending the reports to respective banks. ? Sending customer’s information’s to regional office to process the policy documents. ? Providing banking & insurance product training to sales and operation executives. ? Providing product training to tele callers. ? Coordinating with all sales managers to bring smooth process flow. ? Verifying customer’s information’s over phone once sales department closes the sales lead. ? End of the day cataloging the all sales information’s in FTP (File transfer protocol) to avoid future confusions. Promoted as process trainer on Sep’2009 Job Responsibilities ? Providing training to new employees on
Qualifications
Karpagam University
Master of Business Administration Finance
2012-2014
69%
Visva Bharati University
Bachelor of Business Management Business Administration
2002-2005
71%
My Story
A result oriented professional with over 11+ years’ experience in area of Operations, Training,Telesales & Digital Marketing. Worked in BANKING , INSURANCE & ECOMMERCE domains as SALES OPERATIONS MANAGER & TRAINER. Searching managerial level opening in service industry. Where my experience and skills can directly impact corporate profits and productivity. Having adequate experience in banking, insurance, advertisement, Digital and media solution.
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