Divya Goel
Optimistic In Nature
Hyderabad, Andhra Pradesh, India

About Divya Goel

Divya Goel works as IT Analyst at tata consultancy services and is based in Hyderabad, India. Divya studied Bachelor of Engineering or Technology (CE-Computer Engineering) at Uttam Devi Mohan Lal College of Engineering (2011-2015). On Youth4work, Divya has taken skill tests in Common Sense (rank 977 of 122,917, top 1%), MS Excel (rank 442 of 95,872, top 1%) and Communication Skills (rank 3,435 of 375,956, top 1%). Divya also lists talents in Internet, Analytical Ability, English Language and General Knowledge.

Talents
    • Drawing
      ... among ... users in Hyderabad
      …
      among … users worldwide
    • MS Excel
      ... among ... users in Hyderabad
      442
      among 95872 users worldwide
      82.78
      percentile among worldwide users
    • Painting
      ... among ... users in Hyderabad
      …
      among … users worldwide
    • Communication Skills
      ... among ... users in Hyderabad
      3435
      among 375956 users worldwide
      82.73
      percentile among worldwide users
Professional Path
IT Analyst
tata consultancy services Full Time
Jun-2016 To present 10 years 3 months
  • 1. Technical Support through Voice and Non-Voice Process.
    2. Daily reports creation updates (Word Process).
    3. Providing business consulting for clients based overseas.
    4. Understand and troubleshoot support in L1 and L2.
    5. Collected information through client phone calls to identify and report product problems.
    6. Ran routine phone troubleshooting and configuration.
    7. Provided business-clients with efficient support – Responded to phone calls, emails, and in-person requests.
Qualifications

Uttam Devi Mohan Lal College of Engineering

Bachelor of Engineering or Technology Computer Engineering

2011-2015

71%

1. Certification in MOS (Microsoft Office Specialist) by CERTIPORT.
2. Certification in SQL-Server from “F-TEC Skill Development”.
3. Completed Training (Course assignment) in Adv. Java from “Road Ahead Technologies (R@T)”.
4. Certification from AMCAT as Data Processing Specialist.
5. Certification from AMCAT in English Comprehension.
6. Certification from SOLO LEARN in SQL Fundamentals.
7. Certification from Code School in SQL.

My Story
positive
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