Hemant Trivedi

• A Focused & Competent Professional With 12 Years Of Experience In: Customer Service Management, Process Improvement And Re-Engineering, Budget Mana
Mumbai, Maharashtra, India
Profile Snapshot
Hemant is based out of Mumbai & has studied Physics, B.Sc-Bachelor of Science from Year 1997-2000 in RRAC-Ramnarain Ruia Autonomous College, University of Mumbai.
Hemant Trivedi is Skilled in English Language, Communication Skills, General Knowledge and other talents.
Talents
    • Telecommunications
      ... among 0 users in Mumbai
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      among 0 users worldwide
      4.19
      percentile among worldwide users
    • Vendor Management
      ... among 0 users in Mumbai
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      among 0 users worldwide
    • Customer Service
      ... among 0 users in Mumbai
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      among 0 users worldwide
    • Operations Management
      ... among 0 users in Mumbai
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      among 0 users worldwide
Professional Path
Manager Customer Service
GATI - KWE Ltd Full Time
Jul-2016 To present 9 years 1 months
  • • Achieving customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans.
    • 3rd level of Escalation,
    • Implementing production, productivity, quality, and customer-service standards;
    • Resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
    • Determining customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
    • Improving customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes
Qualifications

Ramnarain Ruia Autonomous College

Bachelor of Science Physics

1997-2000

-%

My Story
• A focused & competent professional with 12 years of experience in:

Customer Service Management, Process Improvement and Re-engineering, Budget Management
Operational Strategizing, Service Support Management, Project Management, Team Management, Business Process Management