About Md Hidayathali
Md Hidayathali works as Field Supervisor / Product Support Engineer at i25 Rural Mobile Commerce Services Pvt Ltd (Integra Micro Systems Pvt Ltd ) and is based in Nalgonda, India. Md lists talents in IT Governance, IT Operations, IT Services and Networking.
Talents
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Product Launching... among ... users in Nalgonda…among … users worldwide -
IT Operations... among ... users in Nalgonda…among … users worldwide -
IT Services... among ... users in Nalgonda…among … users worldwide -
Networking... among ... users in Nalgonda…among … users worldwide
Professional Path
Field Supervisor / Product Support Engineer
Jan-2013 To
present
13 years 8 months
- • I am the whole and sole Admin of Mini ATMs (iMFAST,iMTS Pos-Terminals).Both software and Hardware,
• Providing client support and technical issue resolution via phone and other electronic medium
• Recruitment of Bank Franchises for the project in Telangana State, Canara bank, Corporation Bank, Karur Vysya Bank ,Vijaya bank and Central Bank of India in Financial Inclusion Project.
• Bank USB’s Management Team People Management, Resource planning
• End to End management of multiple client accounts (SLA Management, delivery of contractual commitments, escalation management, Weekly / Monthly reporting, Client request management.,
• Support Sales team objectives via pre-sales effort (solutions, costing & proposals)
• Managing Supervisors & Business correspondents of the project across the region, currently 178+ Ultra Small Branches in Telangana
• For Unexpected errors we provide re - • Induction Training had given on Production, Marketing, Management and administrations in the i25 Rural Mobile Commerce Services.
• Resolved the field level problems in the implementation of I25 Rural Mobile Commerce Services and address the gaps in technical aspects.
» 1 Project
Qualifications
Other
Other Computer Science
2010-2013
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