Siliguri, West Bengal, India

About Sudipto Banerjee

Sudipto Banerjee is based in Siliguri, India. Sudipto studied Advanced Diploma Computer Hardware and Networking at NIIT Institute (1997-2000). On Youth4work, Sudipto has taken skill tests in Communication Skills (rank 962 of 375,956, top 1%), English Language (rank 1,452 of 356,213, top 1%) and Computer Knowledge (rank 1,569 of 165,164, top 1%). Sudipto also lists talents in Geography, Common Sense, Customer Support and Book Keeping.

Talents
    • Data Entry
      ... among ... users in Siliguri
      …
      among … users worldwide
    • Communication Skills
      ... among ... users in Siliguri
      962
      among 375956 users worldwide
      97.19
      percentile among worldwide users
    • Offline Data Entry
      ... among ... users in Siliguri
      …
      among … users worldwide
    • Customer Support
      ... among ... users in Siliguri
      …
      among … users worldwide
Professional Path
Sr. Telecalling Executive
uttam mudra Full Time
Jun-2019 To Aug-2019 2 months
  • engaged into soliciting prospects in the UK in regards to higher education. Identify valid prospects based on pre-defined criteria and assist them to book appointment slots with our education councilors in UK.
Sr. Market Research Analyst
Nov-2018 To Mar-2019 4 months
  • engaged into lead generation and appointment generation. Catering to the US Canada and EMEA demographics. Also involved into data mining as per client requirements
Sr. Customer Care Executive – inbound sales
Aug-2016 To Nov-2018 2 years 3 months
  • worked as a ticketing executive and vacation planner for Air Canada. Handled inbound sales queries regarding flight bookings, bulk bookings, planning itinerary for customers, helping customers in booking hotels and cars for pickup from airports. Assist in early check-ins
Sr. Travel Consultant – inbound sales
Fareportal Full Time
Jul-2015 To Jul-2016 1 years
  • worked for the sales team. Was involved in flight ticket booking for over 350 airlines worldwide. Handled inbound calls from US and Canadian clients. Also handled bulk ticketing and resort booking. Provided floor support for handling customer escalations
Sr. Market Research Analyst
Nov-2013 To May-2015 1 years 6 months
  • engaged into lead generation and appointment generation. Catering to the US Canada and EMEA demographics. Also involved into data mining as per client requirements
Sr.Specialization Infrastructure Engineer
Jan-2008 To Aug-2013 5 years 7 months
  • providing L1/L2 support on desktops, laptops, I Phones and tablets. Provide support on a wide range of customized software based on AS400, Business Objects. Perform password resets of applications based on SAP, Oracle, and Mainframe. Provide remote support using remote support tools like SMS control, net meeting etc. Troubleshoot VPN issues. Have in depth experience in ITIL concepts and worked on SLM concepts
Qualifications

NIIT Institute

Advanced Diploma Computer Hardware and Networking Other

1997-2000

85%

Siliguri College of Commerce

Bachelor of Commerce Accounting and Management

1994-1997

-%

Extra-Curricular Interests
Listening to music reading books traveling
My Story
To obtain a challenging position in a company, that has an open, energetic, and vibrant work environment and which provides an opportunity for continuous learning and good career growth prospect
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