About Jasbir Chatterjee
Jasbir Chatterjee works as Manager - Customer Relations (Aftersales) at BMW India Ltd. / Deutsche Motoren, Noida and is based in Delhi, India. Jasbir studied Master of Business Administration (Marketing) at Indira Gandhi National Open University (1992-1998). On Youth4work, Jasbir has taken skill tests in English Language (rank 16,549 of 356,213, top 5%) and Communication Skills (rank 20,895 of 375,956, top 6%). Jasbir also lists talents in Customer Support, Customer Service, Process Improvement and Training Skills.
Talents
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Team Leadership... among ... users in Delhi…among … users worldwide -
Training Skills... among ... users in Delhi…among … users worldwide -
Customer Service... among ... users in Delhi…among … users worldwide -
Process Improvement... among ... users in Delhi…among … users worldwide
Professional Path
Manager - Customer Relations (Aftersales)
BMW India Ltd. / Deutsche Motoren, Noida
Full Time
Jul-2016 To
present
10 years 2 months
- Ensuring maximum customer delight, fulfillment of BMW prescribed norms for aftersales in dealer operations, managing CRM team, liaisoning with BMW India regarfing closure of customer conplaints, etc
- Consistent achievement of above 90% CSI.
Senior Manager - Customer Relations
Honda Cars India Ltd. / Samara Honda
Full Time
Mar-2014 To
Nov-2016
2 years 8 months
- Constant audit of CRM activities through internal reports and action on regular basis to improve overall SSI scores; analysing JDP study findings & proposing suitable actions to management & team members. Conduct training programs of CREs, service advisors, and sales consultants for improvement of scores in J.D. Power surveys.
- Improvement in overall scores in CSI & SSI and other KPIs.
Department Head – Customer Relations
AMP Motors
Full Time
Aug-2011 To
Sep-2013
2 years 1 months
- Process improvement, prompt resolution of complaints, sharing customers’ feedback with senior management, constant improvement through suitable countermeasures.
- Better data capturing from 75% in July 2011 to 100% for August 2011 onwards, better SSI & CSI scores > 90% internally, uniformity in CR operations across all locations.
» 1 Project
Qualifications
Indira Gandhi National Open University
Master of Business Administration Marketing
1992-1998
60%
Topped in 12th class in school in CBSE XIIth exam ; my poem, "Delhi Metro" has been included in an Oxford University Press, UK, texbook
Sri Guru Tegh Bahadur Khalsa College
Master of Science Mathematics
1987-1989
67%
My Work
Extra-Curricular Interests
Writing poems and short stories in English
blogging
photography
My Story
Builder and leader of customer-focused teams with a shared, enthusiastic commitment to customer delight as a key driver of attainment of company’s goals and objectives. Adaptable leader who thrives in fast-paced, high stress environments.
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Other people named Jasbir
- Jasbir Kumar, Jhajjar
- Jasbir, Amritsar
- Jasbir Singh Nagee, Mumbai
- Jasbir Singh, Delhi
- Jasbir Kaur, Indore
- Jasbir Kaur, Jamshedpur
- Jasbir Kaur, Fatehgarh Sahib
- Jasbir Singh, Ambala
