Jothilakshmi Periyasamy

Relationship Manager
Salem, Tamil Nadu, India
Team Management, Public Relations, Motivation Skills
About
keen to crack every competitive exam
Talents
Work Experience
Relationship Manager
Systemic Info Solution India Pvt Ltd
Full Time Feb-2016 To present 9 years 2 months
Responsibilities
  • 1. Handling Enquiries , 2. Gathering Requirements, 3. Giving Knowledge Transfer to the technical development team , 4. Making documents , 5. Demo ,6.delivery to the client 7. maintaining rapport between client & Mangement 8. Providing Technical assistant, 9. Maganing Help desk , 10.Payment follow ups with client (accounts - including invoice generation). 11. Monthly customer satisfication chart maintenance.
Achievements
  • 1. Entered into 3 domain of our product within a short span say 3 months (Real estate product, Multi level Marketing, School products). 2. Reduced support tickets(Help desk ) from 150 to 1 in a 30 days span with development team. 3.effectively involved with clients & now closing support tickets with a maximum of 24 hrs based on the task. 4.Efficiently managing 4 teams.
Education
Bachelor of Engineering or Technology, Other
Mahendra Engineering CollegeAnna University
2009-2013
Profile Snapshot
Jothilakshmi is based out of Salem & has studied Other, BE BTech-Bachelor of Engineering or Technology from Year 2009-2013 in MEC-Mahendra Engineering College, Anna University.
Jothilakshmi Periyasamy is Skilled in Team Management, Public Relations, Motivation Skills and other talents.