About Jesus Salgado Boyso
Jesus Salgado Boyso is based in Mexico City or Ciudad de México, Mexico. Jesus studied Ingeniería en Sistemas Computacionales (TI Aplicadas a Sistemas) at Universidad de Chile (2004-2010). Jesus lists talents in Data Center, Service Support and Delivery, Geo localización and Gerente.
Talents
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Data Center... among ... users in Mexico City or Ciudad de México…among … users worldwide
Professional Path
Service Delivery
Ho1a Metrocarrier
Full Time
Jun-2019 To
Feb-2020
8 months
- Guarantee contractual compliance of SLA with C5 and recovery of late payments, through: ? Ensure the timely closing and documentation of tickets within the agreed times. ? Establish with the client, progress review patterns for the release of invoices and payments. ? Report of internal result and for the client (Managerial and Operating levels).
- Guarantee contractual compliance of SLA with C5 and recovery of late payments, through: ? Ensure the timely closing and documentation of tickets within the agreed times. ? Establish with the client, progress review patterns for the release of invoices and payments. ? Report of internal result and for the client (Managerial and Operating levels).
Governance Manager
Mainbit
Full Time
Oct-2013 To
Jan-2019
5 years 3 months
- Ensure contractual compliance with SLA (SAT, SALUD and CONAGUA), the correct ticket documentation, correct and timely billing, eliminate penalties, recover late payments, etc. thanks to: ? Implementation of a monitoring portal that allowed: o Verify progress in the implementation of new projects, as well as compliance with SLA´s in operational projects. o Guidelines to verify times and amounts invoiced by the provider, as well as timely payment for the received services. o Registration, evaluation and feedback to providers. ? Regulation, creation and/or updating of procedures for operational areas. ? Creation and monitoring of KPI´s for internal areas. ? Establish rules for correct documentation at the Help Desk. ? Establish guidelines for the storage and distribution of spare parts within the republic.
- Ensure contractual compliance with SLA (SAT, SALUD and CONAGUA), the correct ticket documentation, correct and timely billing, eliminate penalties, recover late payments, etc. thanks to: ? Implementation of a monitoring portal that allowed: o Verify progress in the implementation of new projects, as well as compliance with SLA´s in operational projects. o Guidelines to verify times and amounts invoiced by the provider, as well as timely payment for the received services. o Registration, evaluation and feedback to providers. ? Regulation, creation and/or updating of procedures for operational areas. ? Creation and monitoring of KPI´s for internal areas. ? Establish rules for correct documentation at the Help Desk. ? Establish guidelines for the storage and distribution of spare parts within the republic.
CCTV & Software Development Manager
Ámacon Solutions
Full Time
Mar-2010 To
Oct-2013
3 years 7 months
- Creation of new elements for the company´s business portfolio, through:
? Define rules for advancement and planning meetings.
? Create the CCTV Installation area.
o Achieve in a short time a market penetration in Morelos, Querétaro y State of México.
? Implement guidelines and regulations for:
o Acceptance, deployment, project documentation and deliverables.
o Software development, testing and implementation.
o Installation, verification and delivery of CCTV. - Creation of new elements for the company´s business portfolio, through:
? Define rules for advancement and planning meetings.
? Create the CCTV Installation area.
o Achieve in a short time a market penetration in Morelos, Querétaro y State of México.
? Implement guidelines and regulations for:
o Acceptance, deployment, project documentation and deliverables.
o Software development, testing and implementation.
o Installation, verification and delivery of CCTV.
Infrastructure Sr. Administrator
ACS Incorporated (Xerox)
Full Time
Oct-2009 To
Mar-2010
5 months
- Ensure continuity of service for USA customers with OpenVMS platforms through:
? Remote monitoring of production systems in USA.
? Operational recovery in case of failure.
? Root cause analysis and Implementation of solutions.
? Document in the knowledge base and implementation of preventive methods. - Ensure continuity of service for USA customers with OpenVMS platforms through:
? Remote monitoring of production systems in USA.
? Operational recovery in case of failure.
? Root cause analysis and Implementation of solutions.
? Document in the knowledge base and implementation of preventive methods.
Project Manager
Huawei Technologies
Full Time
Oct-2008 To
Sep-2009
11 months
- Be promoted from field PM to PM coordinator in the corporate Projects Office:
? Participate in the planning of new projects for Mexico, the Caribbean and South America.
? Get the client to double the investment in technology when renewing the contract:
o Conduct negotiations at managerial level in Telmex (Southeast and Centro Lada), which helped to
free client dependencies and finish the project in record time, resulting in:
? The renewal of the 2009 contract. - Be promoted from field PM to PM coordinator in the corporate Projects Office:
? Participate in the planning of new projects for Mexico, the Caribbean and South America.
? Get the client to double the investment in technology when renewing the contract:
o Conduct negotiations at managerial level in Telmex (Southeast and Centro Lada), which helped to
free client dependencies and finish the project in record time, resulting in:
? The renewal of the 2009 contract.
OpenVMS/NMC Specialist
Omnitracs (Qualcomm)
Full Time
Oct-1996 To
Jun-2008
11 years 8 months
- Obtain for 7 consecutive years the first place of operational time in all Qualcomm monitoring centers in the world,
ensuring continuity of service with in international parameters and an increase in customers and monitored units,
through:
? Participate in planning and lead field activities for the Disaster Recovery carried out in USA.
? Design a system configuration that was implemented as standard by Qualcomm for Mexico, Canada,
Brazil and China.
? Creation of guidelines and procedures for various tasks.
? Design training courses according to each operational level.
? Elimination of service falls.
? Take the leadership and ensure the fulfillment of commitments with the area of International Support and
Vice-presidency of USA.
? Manage support providers in Mexico.
? Train the operative personnel at all levels.
? Act as a regulatory and support leader for internal areas such as Customer Service, Equipment Installations
and Sales. - Obtain for 7 consecutive years the first place of operational time in all Qualcomm monitoring centers in the world,
ensuring continuity of service with in international parameters and an increase in customers and monitored units,
through:
? Participate in planning and lead field activities for the Disaster Recovery carried out in USA.
? Design a system configuration that was implemented as standard by Qualcomm for Mexico, Canada,
Brazil and China.
? Creation of guidelines and procedures for various tasks.
? Design training courses according to each operational level.
? Elimination of service falls.
? Take the leadership and ensure the fulfillment of commitments with the area of International Support and
Vice-presidency of USA.
? Manage support providers in Mexico.
? Train the operative personnel at all levels.
? Act as a regulatory and support leader for internal areas such as Customer Service, Equipment Installations
and Sales.
Qualifications
Universidad de Chile
Ingeniería en Sistemas Computacionales TI Aplicadas a Sistemas
2004-2010
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My Story
Ingeniero en sistemas Computacionales
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- Jesus M Carrillo Romano, Ourense
- Jesus Conejo, Bogota or Bogotá
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- Jesus Casais De La Rosa, Madrid
- Jesus Mas Calero, Barcelona
- Jesus Sacramento Ramirez Tapia, Mexico City or Ciudad de México
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