Profile Snapshot
Kajal is based out of Bangalore & has studied CS-Computer Science, DE-Diploma in Engineering from Year 2010-2013 in Women's Polytechnic, Kolkata, .
Kajal Rani Sahoo is Skilled in Troubleshooting, IT Helpdesk, IT Services and other talents.
Talents
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Troubleshooting... among 0 users in Bangalore…among 0 users worldwide -
IT Helpdesk... among 0 users in Bangalore…among 0 users worldwide -
IT Services... among 0 users in Bangalore…among 0 users worldwide -
ITIL Certification... among 0 users in Bangalore…among 0 users worldwide
Professional Path
Senior System Analyst
Capgemini
Full Time
Mar-2016 To
Mar-2018
2 years
- ? Promote and support the deployment of Service Management processes to all groups interacting with Account Management, Access Management and Incident Management. ? Secondary support for Account Management, Vendor Management and Telephony Management. ? User account generation/full on-boarding process for new employee. ? Account related problem solving. ? Users Account creation, deletion or updating. ? Access Manage in different files/folders and applications. ? Maintain ITSM ticketing Tools. ? Generate the open Ticket reports daily/weekly basis. ? Co ordination with different Teams for ticket closer. ? Other tasks assigned by management. With Knowledge of the ITIL framework and lifecycle
- Achieved Customer Delights Award for good performance.
System Analyst
Capgemini
Full Time
Nov-2014 To
Feb-2016
1 years 3 months
- As a helpdesk supporter, ? Receive and log customer Incidents and Service Requests received by phone, email or self service. ? Accurately classify, prioritize, and record Incident & Request details into the ticketing system. ? Provided first contact resolution when possible. ? Assist with dispatch functions and routing of tickets to field techs. ? Routing of tickets to tier-2 resolvers when necessary. ? Tracking and communications with the customer throughout ticket lifecycle. ? Ticket closing upon customer consent ? Use of remote support tools for diagnosis and resolution. ? Break/fix for desktop and mobile device applications: ? MS Office Software ? Web browsers IE /Chrome ? Password reset and AD unlocks ? Layer 1 networking troubleshooting. ? Continual Service Improvement for Service Desk function
- Got Promotion and moved to Level2
Qualifications
Women's Polytechnic, Kolkata
Diploma in Engineering Computer Science
2010-2013
-%
Extra-Curricular Interests
Cooking
My Story
Holding 3.4 Years of job Experience in IT service desk and IT Service Management from Capgemini Kolkata with certification of ITIL foundation on IT service Management.
Seeking for a better opportunity, which extracts my complete potential and prove my ability and associate with an organization where there is an ample scope for organizational growth as well as individual development.
Seeking for a better opportunity, which extracts my complete potential and prove my ability and associate with an organization where there is an ample scope for organizational growth as well as individual development.
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