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Kaushik Mondal

  • Kottayam, Kerala, India
  • Public Speaking, Six Sigma, People Management
Profile Snapshot
Kaushik is based out of Kottayam & has studied Finance and Marketing, MBA-Master of Business Administration from Year 2003-2005 in MGU-Mahatma Gandhi University, Mahatma Gandhi University.
Kaushik Mondal is Skilled in Public Speaking, Six Sigma, People Management and other talents.
My Story
MBA in Finance and Marketing, Six Sigma Black Belt, Lean Sigma, Total Quality Management. 16 years of work experience in Healthcare, BPO, Education and Training Industry
Professional Path
Branch Manager
Incentrix Business Services Pvt Ltd
Full Time Jan-2018 To present (7 years 7 months)
Responsibilities
  • Branch Prifit and loss. Business Management, Business Development
Assistant Manager - operations
Concentrix Daksh
Full Time Oct-2016 To Dec-2017 (1 year 2 months)
Responsibilities
  • Analyzing the needs and wants of the client and driving matrix as per requirement ? Experienced adequately at managing large teams across diverse nature of processes ? Great at keeping the employees motivated through words and rewarding policies ? Excellent management skills to keep the work flow on track and in uniformity
Achievements
  • Successfully completion of GB projects for Transport cost cutting and reduced wastage from 29.6% to 2.9% in 3 months implementation ? Q4 Topper for VOC: 76.2% (target of 69%) and Resolve: 81% (target of 76%)
Team Lead, Operations, Telecom
Full Time Feb-2013 To Feb-2016 (3 years )
Responsibilities
  • Maintaining Adherence by coordinating with WFM Team for required FTE and prepare team roster accordingly and manage Leave, week Offs ? Pull up data for Daily, WTD, MTD, QTD scores for all individual advisors and to show them the path to meet the matrix, share best practices to meet targets ? Motivate advisors by showing their individual matrix and also to show progression and promotional path ? Giving Feedback on call Quality, VOC & all other matrix on daily basis and maintain improvement ? Utilize Floor Walker, Team Coach SME, Assigned QA & Trainer for the team ? Give clarity on monthly & quarterly Incentive plan and set up target, review on daily, weekly and monthly basis with the advisors ? Give more attention on PIP advisors - In terms of matrix and parameters met ? Manage Team KPI and KRA on a daily, weekly, monthly and quarterly ? Conduct interview for the new hires for Associate and Senior Associate Level ? Conduct yearly appraisal for the team members
Achievements
  • Achieved Blue Ribbon award for process improvement by reducing repeat calls ? Achieved Best Team leader award for several months and achieved 2 times I-Star award for the Best employee (for Q2 & Q3 for 2015-2016)
KMS Associate, Telecom
Full Time Feb-2007 To Feb-2013 (6 years )
Responsibilities
  • Lead the planning and implementation of various PCS projects and Best Practices ? Facilitate the definition of project scope, goals and deliverables ? Define project tasks and resource requirements and develop full scale project plans ? Coordinate with Internal and External Clients to manage project resource allocation ? Plan and schedule project timelines, track project deliverables using appropriate tools, provide Direction and support to project team
Achievements
  • Being a Best Practices global coordinator in HGS in all geographic ? Coordinate many projects on continuous process improvement resulted faster process with reducing costs
Team Leader, Marketing
S D Finexpo Commercial (I) Pvt. Ltd.
Full Time Jul-2003 To Jan-2007 (3 years 6 months)
Responsibilities
  • Supervise team members and team procedures and processes ? Ensure there are always an adequate number of team members at the marketing sessions ? Communicate frequently with your team members ? Commit to being at marketing meetings most of the time, or have a designated person from your team be available when you are unable to be there ? Understand and be an integral part of the strategy & development, design of the marketing functions
Achievements
  • Aligning team members to operational strategies ? Taking steps necessary to achieve company priorities linked to the vision
Qualifications
Master of Business Administration
Mahatma Gandhi UniversityMahatma Gandhi University
2003-2005
Extra-Curricular Interests
  • International Toastmasters Club:
  • ? Guest – IIM Bangalore Orators Toastmasters Club since 2012
  • ? The School of Leadership (TSL) - since 2011
  • Others:
  • ? Infosys Corporate Toastmasters Club Since 2013
  • ? Guest - HGS Toastmasters Club Since 2007
  • ? Outlife Learning & Development - since 2013
  • ? Member in Bangalore Mountaineering Club
  • ? Guest - Accent Corporate Toastmasters Club since 2012
  • Out Bound Learning & Training:
  • ? Breakthrough India - Since 2014
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