About Lallawmsung Khawbung
Lallawmsung Khawbung is based in Bangalore, India. Lallawmsung studied B.A. History at Manipur University (2003-2006). Lallawmsung lists talents in Customer Assistant, Customer Care, Customer Service and Customer Support.
Talents
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Customer Assistant... among ... users in Bangalore…among … users worldwide -
Customer Care... among ... users in Bangalore…among … users worldwide -
Customer Service... among ... users in Bangalore…among … users worldwide -
Customer Support... among ... users in Bangalore…among … users worldwide
Professional Path
Customer Service (Back end and Email Support)
Capita India Pvt Ltd
Full Time
Oct-2014 To
May-2017
2 years 7 months
- • Providing support to customers by resolving their Insurance queries.
• Investigate the issue raise by customer and direct the issue to concern department.
• Examining the claim procedure and routing to Claims department to process.
• Executing to re-instate the policy.
• Updating customers contact details, payments details.
• Overall executing the work as per the request received from customer in regards to their Insurance policy.
• Ensure daily targets are met both individually as well as Team Target.
• Ensure that the work received from onshore is distributed to the correct queue for processing.
• Improvement of team’s productivity. - * Had been a consistent performer.
* Had been awarded Extra Miller of the Quarter (4th quarter 2016).
Customer Service (Escalation)
24/7
Full Time
Jan-2012 To
Sep-2014
2 years 8 months
- • Handling supervisors chats.
• Understanding the customers’ questions and resolving.
• Taking judgment on customers’ accounts.
• Policy Exceptions if needed.
• Handling complex chats.
• Converting the negative chat to positive chat. - ? Had been a consistent performer.
? I have been awarded as top performer for Couple of months in 2012, 2013 & 2014 for closing at 100% C-Sat score.
Qualifications
Manipur University
B.A. History History
2003-2006
-%
My Story
Over all 5.5 years of experience in Customer Service (Back end process) and Customer Service (Chat Support). Working with Capita India Pvt.Ltd. for the last 2.7 years starting with Customer Executive and moved to Senior Executive supporting UK, Asia and Middle East Clients in Insurance Sector plus 2.8 years of Customer Services (Chat Support) supporting US Client by solving their Credit Card queries.
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