Kranti Sanglam
Jack Of Customer Relations, Marketing, Training, Operations, R&D, S/W Management, Cfd, Simulation, Analysis- Pan India & International Clients
Noida, Uttar Pradesh, India

About Kranti Sanglam

Kranti Sanglam works as Manager at KARAM Industries and is based in Noida, India. Kranti studied Diploma in Electronics and Communication (EIC-Electronics and Instrumentation Control Engineering) at Skyline Institute of Engineering and Technology (2005-2009). Kranti lists talents in Simulation, Sales and Marketing, 3D Interior Modelling and Business Development.

Talents
    • Public Policy
      ... among ... users in Noida
      …
      among … users worldwide
    • Raising Venture Capital
      ... among ... users in Noida
      …
      among … users worldwide
    • Simulation
      ... among ... users in Noida
      …
      among … users worldwide
    • Software Implementation
      ... among ... users in Noida
      …
      among … users worldwide
Professional Path
Manager
KARAM Industries Full Time
Jul-2016 To present 10 years 2 months
  • • Currently working on Semi-AI model for customer redressal through APP, WEB and IVR.
    • Working on APP & WEB integration of FAQs, Usage Movie/Animation, Visual User-Interface to cater the masses depending upon the Services/ Product.
    • Achieved 360-degree view of customer profile as ease in access.
    • Entire complaint management integrated with Cloud.
    • Defined turnaround time for particular step used in escalation hierarchy.
    • Drafted email templates for client and internal notifications.
    • Designed online dashboard for complaint management viz status update, level of escalation, online report.
    • Developed the flow-chart and process as per the organizational requirements.
    • Organized various trainings to understand the product and their usage to facilitate the complaint registration.
    • Defined the web-forms for back-end and front-end.
    • Made centralized customer care team for complaint handling to work on WEB.
    •
    • Leading the customer care team and monitoring complaints on
  • I am managing the fourth project within the same organization in just two and a half years of tenure.

    04th Project: Customer Relation PAN India

    03rd Project: State Head - Marketing (All Product Range)

    02nd Project: Training Manager - International Clients

    01st Project: Heading Eastern India - Marketing (Fixed Line System), ...... many more to go
Qualifications

Skyline Institute of Engineering and Technology

Diploma in Electronics and Communication Electronics and Instrumentation Control Engineering

2005-2009

-%

My Story
I am Jack of Customer Relations, Marketing, Training, Operations, R&D, S/W Management, CFD, Simulation, Analysis- PAN India & International Clients & delighted to mention that I am currently working as Manager Customer Relations with India's Leading Safety Equipment Manufacturer "KARAM", "KARAM Industries" / "PN International" which has 11 regional & 4 global offices. We are associated as an OEM (owner) with international brands like Kratos (France), K-Strong (USA), Black + Decker, DMCC (Dubai).
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