Deb Kumar Sadhukhan
My Resume
Kolkata, West Bengal, India

About Deb Kumar Sadhukhan

Deb Kumar Sadhukhan works as Logistic Supervisor at Itsalat International Ghana Limited and is based in Kolkata, India. Deb studied Bachelor of Arts (English Literature) at Indira Gandhi National Open University (2002-2005). On Youth4work, Deb has taken skill tests in Aptitude (rank 276,161 of 3,606,048, top 8%). Deb also lists talents in Opinion Leaders, Typing, Team Work and Good Understanding.

Talents
    • Typing
      ... among ... users in Kolkata
      …
      among … users worldwide
    • Team Work
      ... among ... users in Kolkata
      …
      among … users worldwide
    • Good Understanding
      ... among ... users in Kolkata
      …
      among … users worldwide
    • Aptitude
      ... among ... users in Kolkata
      276161
      among 3606048 users worldwide
      13.27
      percentile among worldwide users
Professional Path
Logistic Supervisor
Itsalat International Ghana Limited Full Time
Nov-2016 To present 9 years 10 months
  • • Share accurate closing stock details with sales department.
    • Prepare Weekly Sell through report.
    • Update the Samsung Global Site (GSBN) with Samsung sales.
    • IC Purchase & sales details to share and confirm with Sales & Accounts department.
    • Supervising the invoice Staff to issue invoice with correct price.
    • Filing of all logistic related documents accordingly, and updating on weekly basis.
    • Make purchase entry for all vendor shipments.
Technical Assistant in Humanities Department
Heritage Institute of Technology Full Time
Aug-2014 To Nov-2016 2 years 3 months
  • • Assisting faculties in conducting communication classes in language lab.
    • Entering student marks (soft copy) on excel sheet.
    • Typing formal letters and departmental documents.
    • Acting as invigilator during internal and end semester university examinations.

Customer Service Executive
HSBC Data Processing India Pvt. Ltd. Full Time
Nov-2006 To May-2014 7 years 6 months
  • The job involved resolving complex customer queries regarding their disputes with the retailer abiding with the MasterCard and Visa regulations.

    • Achieved all targets prior to completing learning curves.
    • Integral part of the team that helped the process to be declared BAU.
    • Process specialist and trained new operators on major queues.
    • Deputized the line manager in his absence.
    • Was selected as a pilot operator to work on a supervisory queue.
    • Handled inbound calls from cardholders, retailer’s bank and merchants to resolve disputes on credit cards.
    • Made outbound calls to cardholders, retailer’s bank and merchants to gather necessary information for resolving disputes.

    Process - HSBC Card Services

    Designation - Customer Service Executive

    The job involved taking inbound calls from customers all over the United States related to different portfolios of cards offered by the bank including co-branded cards as well.
    • Played an integral part of the team to achi
Technical Support Executive
IBM Daksh Full Time
Apr-2006 To Nov-2006 7 months
  • • The job involved resolving internet issues for Canadian customers over the telephone.
Technical Service Executive
Wipro BPO Full Time
Sep-2005 To Jan-2006 4 months
  • • The job involved resolving technical issues for US customers over the telephone.
    • Always ensured to provide quality service to customers by providing first time resolution.
Qualifications

Indira Gandhi National Open University

Bachelor of Arts English Literature

2002-2005

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My Story
A very amiable person with excellent communication as well as writen skills in english language.
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