About Ravindra Kumar
Ravindra Kumar works as Customer Service and Operation at Karvy Fintech Pvt and is based in Hyderabad, India. Ravindra studied Bachelor of Science (Biochemistry) at Maharshi Dayanand College of Arts Science Commerce (1996-1998). On Youth4work, Ravindra has taken skill tests in Banking (rank 301 of 39,985, top 1%), Communication Skills (rank 5,880 of 375,956, top 2%) and English Language (rank 13,009 of 356,213, top 4%). Ravindra also lists talents in Grievances Handlling, Mutual Funds, Customer Relation Management and Back Office Operations.
Talents
-
Mutual Funds... among ... users in Hyderabad…among … users worldwide -
Communication Skills... among ... users in Hyderabad5880among 375956 users worldwide81.51percentile among worldwide users -
Banking... among ... users in Hyderabad301among 39985 users worldwide83.1percentile among worldwide users -
Customer Relation Management... among ... users in Hyderabad…among … users worldwide
Professional Path
Customer Service and Operation
Karvy Fintech Pvt
Full Time
Oct-2014 To
present
11 years 11 months
- ? Providing complete resolution to the customers against the complaints/grievance (Level -1) in timely manner.
? Regular interaction with all the authorities’ viz. Chief Managers, Relationship Managers, Regional heads, Regional Operation coordinator and other concerned (handling thirteen UTI Financial Centers) for immediate redresses of complaints/queries, thereby avoiding escalations.
? Religiously follow-up with the concerned teams to resolve complaints related to Purchase (liquid and non liquid MF), switch, SIP, Brokerage, redemption, Transmission and all NCT related queries and complaints and revert to the concerned.
? In depth knowledge in UTI Mutual Fund operation process related to NCT service request.
? Preparing Office Note (In depth analysis), recovery letter, apology letter and reply letter for escalated complains.
? Assisting and providing relevant information for CBI/Income Tax/Legal Cases referd to AMC for investigation of Investment details of Clients. - Service Award for Best performance.
Banking Experience
ICICI BANK
Full Time
Sep-2007 To
Jun-2014
6 years 9 months
- Responsibilities:
Client Relationship Management
? Handling of day to day operations (using Finnacle ) at the branch by driving the service levels with key focus on bottom line profitability by ensuring optimal utilization of available resources.
? Involved in Branch operations, like Joint Custodian, locker maintenance, Cash Management, Account Opening, Cross Selling of Mutual Funds, Insurance and all asset products like Personal Loan, Credit Card, Home Loan and Gold Loan.
? Reviewed the account requests from sales desk and responsible for facilitating the establishment and maintenance of client relationship including due diligence, supporting documentation and account opening.
? Handling all types of queries related to Savings Bank account, Current accounts and OD against FD accounts. Serving as First Point Resolution for all customer queries, thereby ensuring cordial relationship with customers which would result in sustaining profitability. - ? I got appreciation letter from Managing Director & CEO of ICICI Bank Ms Chanda Kochhar for my dedication towards the duties and responsibilities and my contribution for the growth of the organization.
? I was awarded Certificate for achieving highest number of Customer Appreciations.
? Power Performer award for generating highest no. of sales in 2008.
? Awarded for achievement of branch target for Mutual Fund, Personal Loan and Credit Card.
Qualifications
Maharshi Dayanand College of Arts Science Commerce
Bachelor of Science Biochemistry
1996-1998
Extra-Curricular Interests
Reading newspaper.
My Story
I have total experience of 13+ year which include 6.10 year in Banking Retail and 5 year in Operation Mutual Fund Industry.
Contact details are visible to employers.
Log in or sign up as an employer
Other people named Ravindra
- Ravindra Pratap Singh, Bahraich
- Ravindra Singh, Ghaziabad
- Ravindra Kumar Das, Samastipur
- Ravindra Kumar Sah, Bangalore
- Ravindra Prasad, Hyderabad
- Ravindra Singh, Gwalior
- Ravindra Marwadi, Pune
- Ravindra Kumar, Patna
