Manish Nautiyal

Delhi, Delhi, India
Profile Snapshot
Manish is based out of Delhi & has studied Arts, BA-Bachelor of Arts from Year 2006-2009 in SLC-Shyam Lal College, Jiwaji University.
Manish Nautiyal is Skilled in Training Skills, Coaching, Employee Hiring and other talents.
Talents
    • Training Skills
      ... among 0 users in Delhi
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      among 0 users worldwide
    • Coaching
      ... among 0 users in Delhi
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      among 0 users worldwide
    • Employee Hiring
      ... among 0 users in Delhi
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      among 0 users worldwide
    • MIS
      ... among 0 users in Delhi
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      among 0 users worldwide
Professional Path
Team Leader
iYogi Technical Services Full Time
Jun-2011 To present 15 years 3 months
  • • Responsible for managing a team of tech sales agents to drive sales performance by monitoring, coaching, guiding & motivation. Additional responsibilities include sending regular performance reports and action plans to management to ensure target achievement, apart from day to day activities such as managing shrinkage, planning target achievements etc.
    • Additional responsibilities include handling escalations, inter-departmental coordination, performance management, compliance checks, leaves management etc.
  • Successfully delivered on a new price plan test pilot - now implemented across iYogi (Dec 2013 - Mar 2014)
    b. Helped vendor site to achieve desired revenue KPI in span of 45 days. Conducted training sessions for Team Leaders &support staff (Aug-Sep 2013)
    c. Successfully lead transition of first Fresher's batch for iYogi Tech Sales Team with 100% throughput with overachieving the qualifying operation metrices (April 2015)
Team Support Specialist
Barclays Shared Services Full Time
Nov-2007 To Apr-2011 3 years 5 months
  • • Handled escalations for multiple teams, call monitoring, sending process clarifications to TSS for sharing, clarifying process loopholes with onshore team, training tenured advisors &new hires, data analysis to find pain areas, conducting knowledge checkers etc.
» 1 Project
Qualifications

Shyam Lal College

Bachelor of Arts Arts

2006-2009

Extra-Curricular Interests
Member Toasmasters Club New Delhi
My Story
Sales & Service professional with 7.5 Years of Work experience in Customer Service & Sales environment across multiple profiles in front-line and supervisory capabilities.
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