Mohammed Mubin Sayyed

Service Corodinator
Mumbai, Maharashtra, India
MS Office, MS Excel, MS Powerpoint
Talents
Work Experience
Service Coordinator
NCR Corporation pvt LTD
Full Time Apr-2013 To present 12 years
Responsibilities
  • 1) Blended process handling escalation mails from NCR’s MS vendors like (Domestic vendors: Euronet, Hitachi, Diebold, AGS, FSS, FIS, BTI Payments, EPS, TSI, TATA communication, ITRAN machines, Kiosks, POS etc. INTERNATIONAL Clients: at&t, Polycom, Goldman sachs, Sprint wireless, IBM IGA, INDIA CISCO, CISCO, NOVOZYMES, JUNIPER NETWORKS, TCS, Hirepro Consulting Pvt. etc.

    2) Handling ATM and server complaints, installations requests and services.

    3) Keeping track of complaints by coordinating with customers, internal team and engineers on field.

    4) Assigning calls to engineers as per their exact locations for all complaints and installations.

    5) Keeping tracks till the machines get operational.

    6) Handling escalation mails, chargeable quotation to customers, engineers’ reports and Customers’ approvals.

    7) Escalations to hierarchies in case calls are getting delay.

    8) Coordinating with internal logistics team for earlier part delivery and status.
Achievements
  • got promoted twice from CCA to SC and now as a back up of EM (escalation manager).
Customer care agent
Reliance communications
Full Time Jan-2011 To Apr-2013 2 years 3 months
Responsibilities
  • 1) Handled inbound calls from US, Canada, UK and Euro countries, US (95%), for Reliance Global Call service (Virtual Call Facility).
    2) Guiding customers to sign up their account from RGC website or from customer care for making international calls from respected countries to other countries.

    3) Assisting customers regarding any problem of RGC account eg: Not able to get through destination no., Recharge, Credit card disputes, New Offers etc.
Achievements
  • got promoted as senior agent and was only handling escalation desk.
Back office officer
Iram medical
Full Time Jun-2009 To Dec-2010 1 year 6 months
Responsibilities
  • 1) Worked as a back office officer keeping track of important documents, reports, bills etc.

    2) Handled a team of 5 exe. guiding them about firm’s work, rules and regulations and excel report.
Achievements
  • got promoted from field exe. to back office officer
Customer care agent
Pagepoint india services pvt ltd
Full Time Apr-2007 To Mar-2009 1 year 11 months
Responsibilities
  • 1) Handled calls from all over Maharashtra Airtel telecommunication customers.

    2) Solving their complaints, queries and taking their requests for services activation and deactivation of services (Network problem, GPRS, WAP and other value added services).

    3) Also worked as after hour’s escalation exe. Only for escalation calls.
Achievements
  • got promoted as senior agent and was only handling escalation desk.
Education
Bachelor of Commerce, Commerce
Shobhit UniversityShobhit University
2012-2013
Intermediate in Commerce, Commerce
South Indians Welfare Society CollegeMumbai University
2007-2008
Profile Snapshot
Mohammed is based out of Mumbai & has studied Commerce, B.Com-Bachelor of Commerce from Year 2012-2013 in SU-Shobhit University, Shobhit University.
Mohammed Mubin Sayyed is Skilled in MS Office, MS Excel, MS Powerpoint and other talents.