About Partha Somaddar
Partha Somaddar works as Assistant Manager & University Coordinator [Customer Operations] at Nimtt and is based in Kolkata, India. Partha studied Master of Business Administration at Aptech Computer Education (1995-1997). On Youth4work, Partha has taken skill tests in Communication Skills (rank 37,791 of 375,956, top 11%). Partha also lists talents in Collection, Membership Management, Manage People and Sales and Marketing.
Talents
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Customer Care... among ... users in Kolkata…among … users worldwide -
Customer Retention... among ... users in Kolkata…among … users worldwide -
Membership Management... among ... users in Kolkata…among … users worldwide -
Communication Skills... among ... users in Kolkata37791among 375956 users worldwide29.77percentile among worldwide users
Professional Path
Assistant Manager & University Coordinator [Customer Operations]
Nimtt
Full Time
Sep-2016 To
present
10 years
- • Ensure that the day-to-day operations of a business run smoothly.
• Working within an established team to meet customers need
• Developing business relationships.
• Working closely to build and maintain close working relationship with clients.
• Identifying, developing and implementing best practice that increases performance of the organization
• Solving disputes and complaints in a professional manner and within guidelines involving as few steps as possible.
• Day to day reporting to my seniors
Team Lead
Magus Dialog
Full Time
Dec-2013 To
Apr-2014
4 months
- • Client interaction as & when required as per customer issues and complaints related to freeads posting and getitbazaar sales.
• Auditing & Training
• External Call Calibration with clients.
• Worked for Domestic Quick Local Search Engine Getit which lists all businesses including product suppliers and service providers within the vicinity. Getit acts as personalized Indian online yellow pages providing B2B and B2C information.
• Process providing B2B and B2C details of and commercial details and
• Maintaining daily KRA’s. - • Promotions from my team in the role of Team Leader
Sr Customer Care Supervisory
Reliance Communications
Internships
Apr-2003 To
Feb-2007
3 years 10 months
- Detecting root cause of the customers problems/complaints /dissatisfaction. , Identifying the same
Process Leader in OPERATIONS
First Source
Internships
Apr-2003 To
Feb-2007
3 years 10 months
- Best Team for 2 yrs
Data Entry in Accounts Dept
S.K.Ghatak & Co.
Full Time
Apr-2003 To
Feb-2007
3 years 10 months
- Data Management
» 1 Project
Qualifications
Aptech Computer Education
Master of Business Administration Other
1995-1997
80%
Completed a project on library managementin Foxpro
Bachelor of Commerce Accounts
1990-1993
53%
Honours in Accountancy
Extra-Curricular Interests
Mostly current issues
Football
Writing
My Story
I have been a focused student and a goal oriented professional.I have strived to systematic approach towards problem solving.
• Experience in Education & Telecom Domain related to customer services.
• Skilled in Non Voice & Voice customer support & team handling
• Core competency in inbound operations, retention, churn & collection
• Confident and flexible to work with the team.
• Excellent communication, relationship management and analytical skills.
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Other people named Partha
- Partha Pratim Bhattacharya, Kolkata
- Partha Bagchi, Navi Mumbai
- Partha Bhunia, Kolkata
- Partha Sarathy P, Virudhnagar
- Partha Pratim Baruah, Dibrugarh
- Partha Mandal, Jaipur
- Partha Mondal, Birbhum
- Partha Maity, Bankura
