Partha Somaddar

Team Leader/Assistant Manager Seeking Jobs In Bpo/Ites
Kolkata, West Bengal, India
Profile Snapshot
Partha is based out of Kolkata & has studied Other, MBA-Master of Business Administration from Year 1995-1997 in ACE-Aptech Computer Education, .
Partha Somaddar is Skilled in Communication Skills, Collection, Membership Management and other talents.
Talents
    • Customer Care
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      among 0 users worldwide
    • Customer Retention
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      among 0 users worldwide
    • Membership Management
      ... among 0 users in Kolkata
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      among 0 users worldwide
    • Communication Skills
      ... among 0 users in Kolkata
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      among 0 users worldwide
      29.77
      percentile among worldwide users
Professional Path
Assistant Manager & University Coordinator [Customer Operations]
Nimtt Full Time
Sep-2016 To present 8 years 11 months
  • • Ensure that the day-to-day operations of a business run smoothly.
    • Working within an established team to meet customers need
    • Developing business relationships.
    • Working closely to build and maintain close working relationship with clients.
    • Identifying, developing and implementing best practice that increases performance of the organization
    • Solving disputes and complaints in a professional manner and within guidelines involving as few steps as possible.
    • Day to day reporting to my seniors
Team Lead
Magus Dialog Full Time
Dec-2013 To Apr-2014 4 months
  • • Client interaction as & when required as per customer issues and complaints related to freeads posting and getitbazaar sales.
    • Auditing & Training
    • External Call Calibration with clients.
    • Worked for Domestic Quick Local Search Engine Getit which lists all businesses including product suppliers and service providers within the vicinity. Getit acts as personalized Indian online yellow pages providing B2B and B2C information.
    • Process providing B2B and B2C details of and commercial details and
    • Maintaining daily KRA’s.
  • • Promotions from my team in the role of Team Leader
Sr Customer Care Supervisory
Reliance Communications Internships
Apr-2003 To Feb-2007 3 years 10 months
  • Detecting root cause of the customers problems/complaints /dissatisfaction. , Identifying the same
Process Leader in OPERATIONS
First Source Internships
Apr-2003 To Feb-2007 3 years 10 months
  • Best Team for 2 yrs
Data Entry in Accounts Dept
S.K.Ghatak & Co. Full Time
Apr-2003 To Feb-2007 3 years 10 months
  • Data Management
Sr Faculty
Zed Career Academy Full Time
Apr-2003 To Feb-2007 3 years 10 months
» 1 Project
Qualifications

Aptech Computer Education

Master of Business Administration Other

1995-1997

80%

Completed a project on library managementin Foxpro

Bachelor of Commerce Accounts

1990-1993

53%

Honours in Accountancy

Extra-Curricular Interests
Mostly current issues Football Writing
My Story












I have been a focused student and a goal oriented professional.I have strived to systematic approach towards problem solving.


• Experience in Education & Telecom Domain related to customer services.
• Skilled in Non Voice & Voice customer support & team handling
• Core competency in inbound operations, retention, churn & collection
• Confident and flexible to work with the team.
• Excellent communication, relationship management and analytical skills.