Profile Snapshot
Mayur is based out of Ahmedabad & has studied ECE ENTC-Electronics and Tele-Communication Engineering, BE BTech-Bachelor of Engineering or Technology from Year 2008-2012 in NIST-Noble Institute of Science and Technology, Gujarat Technological University.
Mayur Patel is Skilled in Computer Knowledge, System Administration, Hardware Support and other talents.
Talents
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System Administration... among 0 users in Ahmedabad…among 0 users worldwide -
Hardware Support... among 0 users in Ahmedabad…among 0 users worldwide -
IT Executive... among 0 users in Ahmedabad…among 0 users worldwide -
IT Helpdesk... among 0 users in Ahmedabad…among 0 users worldwide
Professional Path
Technical Support Engineer
Macropack Solutions
Full Time
Dec-2016 To
present
8 years 8 months
- • We are providing Barcode & RFID solutions.
• Responsible for timely support on attending complaints, installations.
• Install, test and configure new workstations, peripheral equipment and software.
• Maintain inventory of all equipment, software and software licenses.
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
• Attending Customer’s queries regarding Barcode Printers & scanners.
• Installation of Barcode Printers & Scanners.
• Testing of Barcode Printers & Scanners.
• Providing field support to end user client.
IT Helpdesk Engineer
TATA TELESERVICES LTD
Full Time
Apr-2016 To
Nov-2016
7 months
- • Work in domain & Support 500+ users & also company brand store.
• Install, test and configure new workstations, peripheral equipment and software.
• Maintain inventory of all equipment, software and software licenses.
• Provide helpdesk support and resolve problems to the end user's satisfaction.
• Monitor and respond quickly and effectively to requests received through the IT helpdesk.
• Manage PC setup and deployment for new employees using standard hardware, images and software as per company policy.
• Assign users and computers to proper groups in Active Directory.
• Perform timely workstation hardware and software upgrades as required.
• Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority.
• Utilize and maintain the helpdesk tracking software.
• Daily check VC devices for meetings.
• Once a week we have meeting in which we discussed about major problems in all location(Gujarat) & roll out of application.
Technical Support Executive
Gujarat Television Pvt Ltd
Full Time
Sep-2013 To
Apr-2016
2 years 7 months
- • Install, configure, troubleshoot and maintain systems such as Operating Systems (OS) installation / re-installation, upgrades and patches for desktop.
• Installing new hardware (servers, printers, computer work stations etc).
• Keeping a track of IT inventory.
• Proper Planning related to broadcasting the live event.
• Performs routine system administration and maintenance on local or remote locations.
• Configuring Wi-Fi setup, configuring switches and applying security over Wi-Fi access.
• Support out station through remote desktop software.
Qualifications
Noble Institute of Science and Technology
Bachelor of Engineering or Technology ECE ENTC-Electronics and Tele-Communication Engineering
2008-2012
62%
