Profile Snapshot
Gajendra is based out of Delhi & has studied CE-Computer Engineering, BE BTech-Bachelor of Engineering or Technology from Year 2009-2013 in SGI-Satya Group of Institutions, Maharishi Dayanand University.
Gajendra Pandey is Skilled in KPO, Core Java, Antivirus Solutions and other talents.
Talents
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Server Administration... among 0 users in Delhi…among 0 users worldwide -
Software Development... among 0 users in Delhi…among 0 users worldwide -
System Administration... among 0 users in Delhi…among 0 users worldwide -
Computer Technician... among 0 users in Delhi…among 0 users worldwide
Professional Path
Software Support Executive
SCCONLINE(Eastern Book Company)
Full Time
Dec-2013 To
present
12 years 9 months
- ? To remain as basic point of contact for customers with queries, complaints, and feedback’s, requests etc.
? Ensuring timely and professional responses to all complaints, requests and queries received.
? Proper recording and scrutiny of the complaints received.
? Maintain and develop external party relationships.
? Preparing reports on the activities of the Customers.
? Efficient dealing of complaints to completion and enabling satisfaction of customer. - very good environment,for learning people.
IT-Security Engineer
Jul-2013 To
Nov-2013
4 months
- ? Performing routine checklist activities on all WAN & LAN servers daily.
? Creating daily reports on all servers and analyzing it. Performing backup related activities on all servers. Asset and inventory management.
? Coordinating with vendors for maintenance and hardware issues.
? Periodic maintenance on all IT Infrastructures. (Server room, desktops, AV equipments & network devices). Attending to all desktop related issues of local and abroad users.
? Managing user accounts and network resources. Coordinating with offshore backend team for critical technical troubleshooting. Implementing various policies and guidelines on user computers.
? Creating call report and analysis of incidents. Coordinating with local vendors for any hardware related issues. Asset management and inventory management.
? Handling desktop related queries and troubleshooting them. Managing active directory. Providing share drives and network printers
? Configuring outlook and managing email console through web.Managing antivirus usage though Symantec multi-user console.
? Implementing backup procedures. Troubleshooting second level hardware and software related issues. Performing routine and preventive maintenance of computer systems and LAN
? Timely communicating with vendors and service providers. (ISP, email and web hoster and product vendors). Installing OS through Acronics server
? Installing software, drivers, printers and other peripheral devices. Configuring task specific remote application web services through Demware.
? Resolving desktop related 1st level issues at user end. Supporting remote network teams to diagnose and troubleshoot network related issues.
? Maintaining tickets as per SLA and providing feedback to IT manager. - I worked here, and i got very supportive friends in work.
Qualifications
Satya Group of Institutions
Bachelor of Engineering or Technology Computer Engineering
2009-2013
-%
Extra-Curricular Interests
Novel
My Story
I have 1 year Experience in IT & Security and currently I,m working as Software Support Engineer.
But Looking for Change in IT.............
But Looking for Change in IT.............
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