Prayash Pradhan - BA, Indira Gandhi National Open University - Delhi

Prayash Pradhan
Delhi, Delhi, India
People Management Records Management Customer Service
IGNOU-Indira Gandhi National Open University

About Prayash Pradhan

Prayash Pradhan is based in Delhi, India. Prayash studied Bachelor of Arts (History) at Indira Gandhi National Open University (2009-2012). Prayash lists talents in People Management, Records Management and Customer Service.

Talents

Records Management

... among ... users in Delhi

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among … users worldwide
Customer Service

... among ... users in Delhi

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among … users worldwide
People Management

... among ... users in Delhi

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among … users worldwide

Complete Talent Profile »

Professional Path

Team LEader

Serco BPO Pvt Ltd Full Time

May-2009 To Jul-2015 6 years 2 months

? Handling a team of 13 advisers and 2 Quality Auditors.
? Responsible for meeting the process and operational SLAs.
? Team performance.
? Attrition control.
? Share feedback with team members on regular basis.
? Work with the manager to develop/implement action plans to achieve desired performance levels.
? Dispute / Re-dispute of any losses reported.
? Presenting the bi-weekly performance review (quality / productivity) to the client.
? Conducting monthly calibration of the Quality auditors, and the process trainers.
? Conducting weekly call monitoring calibration with the clients.
? Half Yearly appraisal rating
? Least Absenteeism on the floor till date.
? Awarded best team leader for the second Quarter of 2013 for lowest losses among all sub processes, highest productivity and highest quality scoring.
? The overall team loss has always been within the approved threshold