Profile Snapshot
Rajesh is based out of Chennai & has studied CS-Computer Science, BE BTech-Bachelor of Engineering or Technology from Year 2001-2005 in PMRIT-P M R Institute of Technology, Anna University.
Rajesh Cp is Skilled in Quality Assurance, Team Leadership, Training Skills and other talents.
Talents
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Quality Assurance... among 0 users in Chennai…among 0 users worldwide -
Team Leadership... among 0 users in Chennai…among 0 users worldwide -
Training Skills... among 0 users in Chennai…among 0 users worldwide -
Customer Service... among 0 users in Chennai…among 0 users worldwide
Professional Path
Senior Quality Analyst
Iopex Technologies
Full Time
Dec-2012 To
Oct-2015
2 years 10 months
- • Monitoring calls as well as emails and reporting outcomes as per the Quality check plan
• Meet and improve process SLAs
• Timely escalation of Quality issues to team supervisors and ensure resolution
• Conduct One on One feedback session with agents (weekly) for continuous improvement in the process & to increase the score progression on a monthly basis
• Driving Defect Prevention through Data scrubbing and also implementing the solution which would benefit the organization
• Generating weekly and monthly performance reports and sent to operations team as well as management
• Handling QA review meetings with the operations team to discuss the agent’s performance
• Joint calibration sessions (Internal and external) on a weekly basis
• Ensuring low variation in calibration between Client and Quality/Training/Ops teams - • Received “Extra Miler” Award for the quarter in iOPEX (JAS 2013)
Sr Transaction Monitoring Officer
Allsec Technologies Ltd
Full Time
Mar-2006 To
Dec-2012
6 years 9 months
- • Monitoring calls (inbound and outbound) handled by the supervisor as well as the agent’s performance on calls.
• Conference call meeting with clients to discuss agent’s performance and the scope of improvement.
• Training batches on process knowledge and communication skills.
• Generating the weekly team reports for the agents feedback - • Received “Excellent Performance” Award for the month of July 2012 and October 2012 in ALLSEC.
Qualifications
P M R Institute of Technology
Bachelor of Engineering or Technology Computer Science
2001-2005
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My Story
I was working as Quality Analyst for Iopex Technologies, Chennai, India. I have 9.5 years of work experience in the industry, out of which i have 9 months of experience in call handling process and more than 8 years’ experience in Quality.
