Rajesh Kumar Rauniar

Rajesh Rauniar-Sr. Operation Manager(Orissa,Mp & Cg.)Nctvt In Ref. & Air Cond.Aitt In Ref. & Air Cond.Avts In Ref. & Air Cond. Dip.In Ref.& Aircond.
Dhenkanal, Orissa, India
Good Comprehensive Skill, Good Understanding
About
Myself is having nearly 22 years of rich industrial experience in managing overall after sales service operations, maintenance and administration with a team of service franchisees, franchisee supervisor, manager technician, store officer etc., franchisee generation / management & development, call center management, collection & revenue generation, purchase / contract / agreement / SLA & administrative activities of technical & non-technical nature, store operation, customer satisfaction, audit
Talents
Work Experience
Sr. Manager-Service, Operation, Maintenance & Administration, (Orissa, MP & CG.)
COOLTECH
Full Time Nov-2014 To present 10 years 5 months
Responsibilities
  • Major Responsibility

    Supervising, monitoring / controlling, Branches, Service operations of the organization located at GMR Kamalanga Energy Limited, Jindal Steel & Power Limited, Bhusan Steel & Power Ltd, Adani Group of Companies, Hindalco, NTPC & others various engineering companies. in Odisa,Chattisgardh and MP.Zones.

    • Operation & maintenance of HVAC. Unit / Chiller / Cooling Tower / AHU / PAC / SAS / RAC Unit and other industrial / domestic electrical product like Fan / Water Heater / Pump / Motor etc. fitted in power generation plants.& township / Colony / School / Hospital and other area.
    • Liaisoning, Co-coordinating with principal and GMR Kamalanga Energy Ltd., Jindal Steel & Power Ltd., Bhusan Steel and Power Ltd, Hindalco and others authorities for better execution of AMC/PMC/CMC. Job.
    • Managing spares inventory and cost control, invoicing, purchasing, making GDN/GRN / Invoice and collecting payments from principals also looking the administration, attendance,
Achievements
  • Good
Operation Manager
Sahil enterprises
Full Time Jan-2011 To Nov-2014 3 years 10 months
Responsibilities
  • Major responsibilities

    • Helping to develop service policy for an entire above organization, managing a team of customer service staff & Stores Operational staff, communicating courteously with customers by telephone, email, letter and face to face, investigating and solving customers problems, which may be complex or long-standing problem or consumer cases problem.
    • Doing root cause analysis of customer complaints, prepare corrective and preventive action, Analyzing statistics or other data to determine the level of customer service is providing by the after sales team meeting with other departments (sales, marketing, product quality and supplier) to discuss possible improvement on the product quality and customer service improvement
    • Prepared quotation for AMC. / Chargeable job and spare parts to summit the customer, making long term business relation with customer for generation of revenue by AMC./ Service / Consumable / after sales service business.
Achievements
  • good
Education
Master of Arts
Indira Gandhi National Open UniversityIndira Gandhi National Open University
2007-2010 Score52%
Profile Snapshot
Rajesh is based out of Dhenkanal & has studied Office Management and Secretary Ship, M.A-Master of Arts from Year 2007-2010 in IGNOU-Indira Gandhi National Open University, Indira Gandhi National Open University.
Rajesh Kumar Rauniar is Skilled in Good Comprehensive Skill, Good Understanding, Good Contributor and other talents.