Ramkrishna Gupta
The Clear Value Statement
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Bangalore, Karnataka, India - Red Hat Linux, IT Helpdesk, Window Installer
Ramkrishna is based out of Bangalore & has studied Computer Networking, BE BTech-Bachelor of Engineering or Technology from Year 2016-2020 in ACED-Alliance College of Engineering and Design, Alliance University.
Ramkrishna Gupta is Skilled in Red Hat Linux, IT Helpdesk, Window Installer and other talents.
CMS IT
Full Time
Jun-2015 To present
(10 years 2 months)
Responsibilities
» 1 Project
Service desk at CMS IT
Jun-2015 to present
? Worked as L1 Service Desk Remote Engineer.
? Troubleshooting all major and minor issues realted to Outlook, Windows 7/8, Taking remote and also handling issues related to Websites, Internet, and VPN.
? Installing and Uninstalling all major business softwares, Network printers etc.
? Working on CA Service Desk Manager, creation of tickets and follow up through closure.
? Senior co-ordinator for P1 & P2 Tickets.
? Follow up with the Vendors and Deskstop team to get the hardware calls closed on priority.
? Incident Management :
? Responsible for managing coordination with service engineers, alloting the service calls to engineers.
*Escalation of all the SLA (Service-Level Agreement) from L2 to L4 through resolution with the help of CSM( Customer Service Manager).
*Maintain the call record.
*Handling entire service co-ordination for Pan India..
*Responsible for managing coordination with service engineers, alloting the service calls to engineers.
Alliance College of Engineering and DesignAlliance University
2016-2020