About Rami Yaseen
Rami Yaseen works as General Manager at Swiss International Hotels & Resorts and is based in Al Khobar, Saudi Arabia. Rami studied Bachelors of Business Administration (Hospitality Management) (2011-2015). On Youth4work, Rami has taken skill tests in Hotel Management (rank 1,936 of 6,563, top 30%) and Aptitude (rank 253,118 of 3,606,048, top 8%). Rami also lists talents in Asset Management, Hospitality Management, Operations Management and Event Management.
Talents
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Asset Management... among ... users in Al Khobar…among … users worldwide -
Event Management... among ... users in Al Khobar…among … users worldwide -
Hospitality Management... among ... users in Al Khobar…among … users worldwide -
Hotel Management... among ... users in Al Khobar1936among 6563 users worldwide55.35percentile among worldwide users
Professional Path
General Manager
Swiss International Hotels & Resorts
Full Time
Mar-2016 To
present
10 years 6 months
- As General Manager, overseen the pre & soft opening 4 star property with 3 F&B outlets & steered complete hotel operations as per the specified Key Performance Matrices -
? Develop a pre-opening strategy within the company guide lines.
? Planned & organized business & marketing plans to promote business for the rooms & F&B division.
? Managed budgets & financial plans as well as controlled expenditure.
? Analyzed sales figures and devised appropriate marketing and revenue management strategies.
? Played a leadership role to get a proper handover of the property from the contractor.
? Ensured compliance with licensing laws as well as health, safety and other statutory regulations.
? Maintained all relevant statistical and financial records.
? Handled recruiting, training and monitored staff performance.
Director of Operations
Narcissus Hotel & Residences
Full Time
Nov-2014 To
Oct-2015
11 months
- As Director of Operations, spearheaded entire hotel management operational aspects as a profit center & conducted periodic profit & loss review to maximize revenue out of rooms & food & beverage as per the defined Key Performance Indices -
? Undertaken long & short term planning for budgeting & forecasting.
? Coordinated with Director of Sales & Marketing & Director of Finance & other head of departments.
? Defined and implemented standard operating procedures- SOP's as per the company norms.
? Finalized all pending issues in the project phase in consultation with the owners. - ? Successfully conducted the soft opening smoothly and ensured faultless operations.
? Initiated robust steps to ensure 100% quality of service as per company standards.
? Ably set up sales & marketing business plan together with the Director of Sales & Marketing that ensured meeting targeted room occupancy of 78% at budgeted ARR average room realization of SAR 1700 during the soft opening phase.
? Made noteworthy contribution to deliver a unique service offering with extraordinary value while competing with other big hotel chains such as Ritz Carlton, Four Seasons, Al Faisaliah & Kempinski in Riyadh.
? Achieved the highest guest score review of 8.9 in booking.com.
? Instrumental in receiving prestigious award for being the best luxury 5 star hotel in 2014.
General Manager
Concorde Hotels
Full Time
Mar-2011 To
Oct-2014
3 years 7 months
- As General Manager/ Hotel Manager, overseen the soft & post opening for 340 rooms 4 star property with 3 F&B outlets & steered complete hotel operations as per the specified Key Performance Matrices -
? Planned & organized business & marketing plans to promote business for the rooms & catering division.
? Managed budgets & financial plans as well as controlled expenditure.
? Analyzed sales figures and devised appropriate marketing and revenue management strategies.
? Played a leadership role to get a proper handover of the property from the contractor.
? Speedily dealt with customer complaints and comments with minimum TAT.
? Supervised maintenance, supplies, renovation and furnishings.
? Ensured compliance with licensing laws as well as health, safety and other statutory regulations.
? Maintained all relevant statistical and financial records.
? Handled recruiting, training and monitored staff performance.
? Planned work schedules for individuals and teams. - ? Felicitated by the hotels top management with a certificate of appreciation for successfully managing the Hajj season.
? Awarded certificate of appreciation by the Iraqi delegation for offering best service during Hajj Season 1433.
? Played a pivotal role to achieve 48% occupancy in 1st year of opening in 2011 with SR 2 million over budget (bottom line) and achieved 55% occupancy in 2012 with SR 2.5 million over budget (bottom line).
? Successfully reduced payroll and manpower costs by hiring seasonal staff during peak periods.
? Developed the concept of theme night dinner buffet based on different countries.
? Effectively created different strategic plans to promote hotel services such as creating packages & special F&B and other promotional offers during guest stay to generate incremental revenue.
? Opened new market channels within Turkish, Gulf & Algerian markets with long contract period.
Director of Rooms
Corp Executive Hotel - HMH
Full Time
Mar-2010 To
Feb-2011
11 months
- As Director of Rooms, supervised pre-opening of 120 suite room 5 star hotel as per the Key Performance Parameters-
? Verified all financial entries & performed closings according to hotel periodicities.
? Analyzed sales revenue against budgets.
? Raised awareness among revenue-generating departments to apply the hotel procedures.
? Set and achieved sales and profit targets.
? Dealt with contractors and suppliers.
? Ensured effective security & carried out inspections of property and services. - ? Received a thanks letter from Corp Executive Hotel for my great performance in handling all type of complaints in the pre-opening stages.
Asst. Front Office Manager/ Act. FOM
Al Gosaibi Hotel
Full Time
Oct-2007 To
Feb-2010
2 years 4 months
- As Assistant Front Office Manager/ Acting Front Office Manager, handled the restructuring of 303 Rooms & 22 Villa 5 star hotel as per the defined Key Result Areas -
? Managed the gamut of tasks entailing Front Desk, Bell Desk Operations & Reservations.
? Followed up on hotel bookings, reservations, payments and queries for ensuring smooth operations.
? Prepared progress / performance reports & ensured timely submission to the management.
? Handled various operations as per the department’s standard operating procedures including Front Office Sale, Reservation Procedures & Revenue Management.
? Managed all aspects of service management involving ambiance management.
? Liaised with different bodies for Group, Crew and VIP movement.
? Ensured a comfortable stay for all guests.
? Overseen facilities like transport, general information are arranged promptly as and when requested by the guests. - ? Received a certificate of appreciation from the senior management for achieving the front office objectives in FY 2008 & 2009.
Qualifications
Other
Bachelors of Business Administration Hospitality Management
2011-2015
-%
My Story
A highly dynamic, seasoned, and qualified professional with 20+ years of experience of consistently achieving business growth by delivering a holistic exposure of 5* Hotel operations management, marketing, sales strategy, commercial management and team leadership. Known for leading high-impact efforts that aid organizations in transforming business, capitalize sales potential, and achieve desired levels of market share and profits.
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