Ravi Kumar Goud
Interested In Work
Hyderabad, Andhra Pradesh, India

About Ravi Kumar Goud

Ravi Kumar Goud works as IT HELPDESK CO ORDINATOR at Gmr Airport Developers Limited and is based in Hyderabad, India. Ravi studied Bachelor of Science (CE-Computer Engineering) at All India Management Association (2009-2012). On Youth4work, Ravi has taken skill tests in MS Word (rank 4,819 of 75,413, top 7%), Computer Networking (rank 8,895 of 45,187, top 20%) and Operating System (rank 2,872 of 19,105, top 16%). Ravi also lists talents in Networking, Computer Knowledge and IT Helpdesk.

Talents
    • IT Helpdesk
      ... among ... users in Hyderabad
      …
      among … users worldwide
    • Operating System
      ... among ... users in Hyderabad
      2872
      among 19105 users worldwide
      31.88
      percentile among worldwide users
    • MS Word
      ... among ... users in Hyderabad
      4819
      among 75413 users worldwide
      61.84
      percentile among worldwide users
    • Computer Knowledge
      ... among ... users in Hyderabad
      …
      among … users worldwide
Professional Path
IT HELPDESK CO ORDINATOR
Gmr Airport Developers Limited Full Time
Oct-2014 To present 11 years 11 months
  • • Working with Care It Solutions (services for GMR Airport) as a IT Help Desk Co-coordinator since 14/10/2013
    • Job Profile:
    Providing a single point of contact for all users to report problems and assist to raise service requests.
    Raising Incident in BMC Remedy application based on severity defined for technical assistance.
    Analyzing problems reported by users and assigned to the technicians as needed.
    Based on the Impact & Urgency escalating the issues to the L2, L3 support engineers & third-party vendors as within the Service Level Agreement provided.
    As per service standards, following-up the raised Incidents & updating the work-info in the BMC Remedy Application till resolution.
  • VERY GOOD
system engeneer
Provost Solutions Full Time
Aug-2012 To Sep-2013 1 years 1 months
  • Installation and Upgrade of Operating System and Anti-Virus
    Troubleshooting Network’s
  • Very Good
» 2 Projects
Qualifications

All India Management Association

Bachelor of Science Computer Engineering

2009-2012

-%

good

Extra-Curricular Interests
telugu stories tennis vollyball cricket dance
My Story
Simply hardworker
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