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Sagar Athanikar

In Search Of Excellence
  • Aptitude, People Management, Operations Management
Profile Snapshot
Sagar is based out of & has studied Accountancy, B.Com-Bachelor of Commerce from Year 1991-1994 in SJCC-St Josephs College of Commerce, Bangalore University.
Sagar Athanikar is Skilled in Aptitude, People Management, Operations Management and other talents.
My Story
In quest of challenging opportunities in the domain of Operations /
Risk & Compliance / Process Enh
Professional Path
Operations Manager
Jardine Lloyd Thompson
Full Time Mar-2014 To present (11 years 5 months)
Responsibilities
  • Operations Manager – Specialty insurance Brooking
    Operations Management
    ? Setting up targets and goals for the process – setting and maintaining CTQ, CTP targets for the process.
    ? Undertaking responsibilities of removing unnecessary procedures in process for efficient function; ensuring uniformity in the process understanding at the client’s and the organization’s end.
    ? Assessing customer feedback, evaluating areas of improvements & providing critical feedback.

    ? Ensuring that quality of response to customer issues is as per set standards; conducting process reviews to enable strict adherence to process parameters and systems.
    ? Steering accomplishments of set quality standards in SLAs; conducting regular quality audits.
    ? Working on quality improvement projects for achieving continual improvements in service levels; facilitating the identification of problem areas, solution deployment and control processes that have been setup.
Qualifications
Bachelor of Commerce, Accountancy
St Josephs College of CommerceBangalore University
1991-1994
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