About Sambit Kumar Mishra
Sambit Kumar Mishra works as Senior Lead Implementation Analyst at Mercer India pvt ltd and is based in Delhi, India. Sambit studied Master of Business Administration (Marketing and Operations) at Utkal University (2009-2011). On Youth4work, Sambit has taken skill tests in Troubleshooting (rank 52 of 3,795, top 2%), English Language (rank 13,981 of 356,213, top 4%) and Communication Skills (rank 10,072 of 375,956, top 3%). Sambit also lists talents in Affiliate Marketing, Implementación de software, Employee Benefits and Customer Experience.
Talents
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Risk Analysis... among ... users in Delhi…among … users worldwide -
Troubleshooting... among ... users in Delhi52among 3795 users worldwide81.55percentile among worldwide users -
Affiliate Marketing... among ... users in Delhi…among … users worldwide -
Client Service... among ... users in Delhi…among … users worldwide
Professional Path
Senior Lead Implementation Analyst
Mercer India pvt ltd
Full Time
Aug-2014 To
present
12 years 1 months
- Actively engaged in all client specific documentation including updating requirements, obtaining client sign off, and recording in accordance with company standards and protocols. Leading both Manual Testing Team , Support service Team to deliver deadline projects . Guarantee prompt response to all client inquires, emails, and requests for information. Gain ownership of client calls, logs, and agendas through expertise in discussing all issues tracked for assigned clients. Subject Matter Expert for Various Inhouse Application and providing support services to Mercer's internal and external users . Maintain active communication with Onshore to meet client needs and expectations.. Function as liaison for client in charge of reporting, escalating issues, and communicating all open items. Coordinate with clients in prioritizing open issues, managing fix and enhancement work, and maintaining all of items on an open items log. Conduct analysis and proposal of updates along with enhan
» 2 Projects
Qualifications
Utkal University
Master of Business Administration Marketing and Operations
2009-2011
60%
Extra-Curricular Interests
Photography
Social Networking and Reading Articles related to International & current affairs.
My Story
Quality Assurance Professional with , Implementation, Customer Support , Risk & Compliance management skills , Employee Benefits Striving to improve the employee experience and collective job satisfaction at New Delhi , In .
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