Profile Snapshot
Sarah is based out of Hyderabad & has studied Microbiology, B.Sc-Bachelor of Science from Year 2006-2010 in OU-Osmania University, Osmania University.
Sarah Mohiuddin is Skilled in Communication Skills, Training Skills, Typing and other talents.
Talents
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Training Skills... among 0 users in Hyderabad…among 0 users worldwide -
Typing... among 0 users in Hyderabad…among 0 users worldwide -
Call Centre Manager... among 0 users in Hyderabad…among 0 users worldwide -
Customer Service... among 0 users in Hyderabad…among 0 users worldwide
Professional Path
Business Analyst
May-2012 To
present
13 years 3 months
- • Trained and supported employees with the Firm Financial applications such as Deloitte Time and Expense, DLC, DOL , RTrak, eDRMS, SAP-AP , APNET, and Ariba
• Giving more importance to Quality, Communication and Courtesy which are the highest scoring metrics in calls taken by the team
• Creating new Knowledge Documents and updating existing KDs with new solutions to develop and enhance knowledge base in the Call Center - • Stacked No.1 for International Support Services - Business
• Added to Wall of Distinction in October, 2013 and October, 2014
• Participated in Vision Campaign in 2013
• Was selected as a Mentor for the Business Team and Mentored 4 batches.
Senior Sales Representative
Dell International Services Pvt Ltd
Full Time
Jun-2010 To
May-2012
1 years 11 months
- • Selling Dell Parts and Peripherals to customers through Inbound Calls{UKI Sales}
• Convert inbound calls into sale and complete transaction
• Handling Escalations and Solving customer concerns
• Reduction of gap between customer experience and issue resolution
• Achieve monthly sales target in terms of Margin, Sales close rate%, Finance pen rate% and Services revenue
• Taking additional responsibility of creating /updating Team’s Daily, Weekly, Monthly and Quarterly reports on Day to Day Basis for shipping - • Stacked #1 for the Quarter 4 (2011)
• SPOC of the team for improving the performance on Customer Experience
Qualifications
Osmania University
Bachelor of Science Microbiology
2006-2010
-%
Extra-Curricular Interests
Cricket
Music
Online Sales
Gaming
My Story
I am a B.Sc Graduate with over 5 years of Experience in Corporate Sales and Customer Service. I have expert knowledge about Sales and Marketing Strategies with a Typing Speed of 50-60 WPM. I am seeking a career in an organization that would give me an opportunity to utilize my current skills and provide a healthy environment for me to grow, develop and acquire new skills.
