Sanjeev Bhalla
An Experienced Professional In Operations Management, Project Management & Customer Management With Proven Track Record In Process Improvement.
Delhi, Delhi, India

About Sanjeev Bhalla

Sanjeev Bhalla works as Director - Operations at Mahirr India Technologies Private Limited and is based in Delhi, India. Sanjeev studied Master of Business Administration (Project Management) at Jodhpur National University (2011-2013). On Youth4work, Sanjeev has taken skill tests in Telecommunications (rank 56 of 19,402, top 1%), Communication Skills (rank 2,591 of 375,956, top 1%) and General Knowledge (rank 7,100 of 169,964, top 5%). Sanjeev also lists talents in Satellite Communication, Operations Management, Customer Support and Process Management.

Talents
    • Satellite Communication
      ... among ... users in Delhi
      …
      among … users worldwide
    • Telecommunications
      ... among ... users in Delhi
      56
      among 19402 users worldwide
      98.26
      percentile among worldwide users
    • Vendor Management
      ... among ... users in Delhi
      …
      among … users worldwide
    • Client Service
      ... among ... users in Delhi
      …
      among … users worldwide
Professional Path
Director - Operations
Mahirr India Technologies Private Limited Full Time
Oct-2020 To present 5 years 11 months
  • •Managing Business & Market Operations for B2B & B2C SaaS products and Mobile App solutions. •Devise Customized Enterprise Solutions and GTM strategy with the Sales Team to meet targets. •Managing Sales Team, Task Management, Targets, Milestones and Business Presentations. •Facilitated the development of the product, defining operational processes and strategic business goals. •Devised tailored proposals for increased efficiency and reduced operational cost. •Devised methodical approach to conduct POC and manage & evaluate vendor and their teams. • Worked in close coordination with the founder and key management personnel to form sales strategy. •Helped management in implementing plans and policies across the verticals.
  • Formation of Sales & Operations teams; Stratigised and kicked off GTM; Onboarded famous Brands and Corporated as our clients; Marketing Intelligence to stay ahead from the competitors; lead the teams from the front to exceed the given targets.
Freelance Consultant
Self employed Full Time
Feb-2017 To Mar-2020 3 years 1 months
  • •Business Development and solution selling for ERP, CRM and SaaS products in Cloud Operations •Customized Solutions for School Management System including ERP, Security & Surveillance •Implemented solutions for RFID, Boom Barriers and Access Control requirements •Project Management as well as Operational support for all projects •To arrange Product demo / training and manage Pre and Post Sales issues of customers / prospects •Consultancy for Process formation, Business Continuity & Disaster Management •Vendor Management, Product Selection and Resource finalization
  • Successfully Implemented School Management System in two schools; Installed Automatic Boom Barrier; Implemented Attendance Managemnt System
Head - IPTV Operations
Bharti Airtel Limited Full Time
Nov-2015 To Aug-2021 5 years 9 months
  • Reporting to the CTO and Managing the IPTV Operations. The responsibilities include:

    (i) Manage IPTV Service Operations and NOC Operations on 24*7 basis
    (ii) To maintain an average uptime of 99.99% by proactive monitoring
    (iii) To control customer churn by maintaining a higher CSAT by focusing on Operational Excellence
    (iv) Better coordination with the Network and Field Support teams to ensure good customer experience
    (v) To constantly improvise by efficient deployment & usage of all Network Elements
    (vi) To work closely with business team and present ‘Value Added Services’ to increase the subs-base
  • Increased Network Uptime, Increased CSAT, Reduced Customer churn, Added new Servies, Introduces VAS
Head - Audit and Compliance
Bharti Airtel Limited Full Time
Dec-2013 To Nov-2015 1 years 11 months
  • Successfully managed the ‘Project Planning and O&M’ processes
  • To ensure 100% compliance for all regulatory requirements imposed by DOT, NOCC, ISRO, MIB etc.
    (ii) Manage all aspects of Project Planning, Project Execution, Operational Excellence and Network
    Security by strictly adhering to the “Information Security Policy”
    (iii) Ensuring 100% compliance to Business Continuity Plan.
    (iv) Conducting periodic internal audits and successful completion of External Audits
    (v) Successful Certification / Recertification for ISO 27001 and ISO 22301
Senior Manager - Planning
Bharti Airtel Limited Full Time
Feb-2001 To Dec-2013 12 years 10 months
  • Responsible for : Project planning, Project budgeting, Regular / milestone reporting to all stakeholders, Convene meetings, Coordinate among the Customer, project team & vendors to ensure the smooth progress, Project documentation and Project handover.
    All this is achieved while ensuring the Customer Satisfaction at all times.
    Project Management – Attributes :

    • Project planning by defining the project scope and objectives along with the
    Stakeholders and clients
    • To develop detailed work plans, schedules, project estimates, resource plans before
    Project initiation
    • To conduct project meetings for effective project tracking and analysis including conflict
    Management
    • Link Budgeting for FTTH, RF and Satellite Links
    • Technical SPOC for Regulatory Affairs, maintaining contacts at DOT, WPC and NOCC
    • Oversaw the execution of several international projects in Africa, Cambodia, Nepal and Sri Lanka
    • Responsib
  • Project Management – Achievements :

    -Carried out exhaustive tests and POCs to roll out DTH over FTTH
    -Executed BTS connectivity through VSAT, Microwave and Fibre Links in the states of J&K, NE, WB and Uttarakhand, including Srinagar, Leh, Aizawl and Port Blair apart from many other locations.
    -Effective management and allocation of resources to achieve the rollout (RFI and RFS).
    -Implementation of Disaster Recovery (DR) for Airtel Digital TV at Bangalore.
    -Implementation of a 50 Channel Multiscreen setup for OTT services.
    -Commissioning of Airtel’s Commercial Teleport at Noida.
    -Commissioning of Turn-key projects for important customers like NIC, AAI, NTPC, MOD etc.
    -Commissioning of VSAT links in 'C', 'Ku' and 'Ex-C' or 'Insat' Bands.
» 6 Projects
Qualifications

Jodhpur National University

Master of Business Administration Project Management

2011-2013

62%

Passed in First Division

Madurai Kamaraj University

Master of Arts Economics

2002-2004

58%

Advance Institute of Information and Management Studies

Advanced Diploma in Business Management Business Management

1994-1995

65%

Institute of Engineering and Rural Technology

JMEEI-Junior Mechanic Electrical - Electronics - Instrumentation (IESC) Electronics and Instrumentation Control Engineering

1984-1987

76%

My Story
•Target oriented with Compelling Leadership Skills and Exceptional Multi-Tasking
•National Account Management in Cross-Cultural Environment
•Willing to travel and meet people to generate business. Funnel creation and periodic follow-ups
•Believe in customer delight, empathize and demonstrate a client-centric approach for resolution.
•Prioritizing tasks, and neatly documenting anything and everything for future reference
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