About Senthil Kumar A
Senthil Kumar A works as GENERAL MANAGER OPERATIONS at ACCORD TECHNOCARE PVT LTD and is based in Chennai, India. Senthil studied Bachelor of Science at Madras University (1993-1997). Senthil lists talents in Services Delivery, Services Launches, Training Skills and Vendor Management.
Talents
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Resource Management... among ... users in Chennai…among … users worldwide -
Services Delivery... among ... users in Chennai…among … users worldwide -
Training Skills... among ... users in Chennai…among … users worldwide -
Vendor Management... among ... users in Chennai…among … users worldwide
Professional Path
GENERAL MANAGER OPERATIONS
ACCORD TECHNOCARE PVT LTD
Full Time
Oct-2015 To
present
10 years 11 months
- ? Responsibility of Managing calls and operation smooth flow.
? Team Management
? Updating ELS test in time.
? Meeting SLA as per the customer requirement.
? Vendors Management
? Responsibility of managing calls, call centre operations and the Stores Operations. Continuous monitoring and the auditing the stores in a periodic manner which helps smother functions of the STO.
? Managing engineers and the overall operations
? Managing the escalation calls
? Monitoring Process Flow in our Ware House.
? Monitoring Receipt operations.
? Controlling Tear Down.
? Managing entire operations of Ware House in Chennai.
? Vendor Management
? Setting up Robotics Labs in Colleges & Schools.
? Finding Colleges to launch workshop in Robitics Technology.
? Training Management
? Trainers hunt and organizing the trainings to trainers with HO - REDUCED FAILURES FROM 25% TO LESS THAN 5%. COST CONTROL, NEW TOOLS PURCHASED AND GIVEN TRAINING TO TEAMS, PRODUCTION QTY RAISED FROM 2000 TO 10000 PER MONTH. HANDLING CAPACITY IMPROVED FROM 3000 TO 15000. HEAD COUNT INCREASED FROM 10 TO 60+ STILL GROWING.
BRANCH MANAGER
DAKSHIN AGENCIES
Full Time
Jan-2015 To
Oct-2015
9 months
- ? HR & Training Organizing
? Meeting HR Managers for getting HR Consultancy business
? Talent Hunt search for major clients in IT and Non-IT like Ponpure Chemicals, Indigo Airlines, Robosoft and many more.
? Network Solutions sales done with DAX product support.
Manager Operations
DAX Networks Ltd
Full Time
Oct-2012 To
Dec-2014
2 years 2 months
1. Controlling Inward
2. Controlling QC and timely update the QC
3. Maintains the Ware House Stock
4. Stock flow control
5. Vendors Management
6. Controlling Branding
7. Talking with OEMs and updating technical datas in WEB
8. Outward control
9. Team Management
10. Cost control
11. Control branding activity
12. WTY database management- Controlled vendors
Converted major operations in-house itself
Saved almost Rs. 20L / Month to the company
Project Manager
Jan-2011 To
Jun-2012
1 years 5 months
- 1. Responsibility of Managing calls and operation smooth flow.
2. Team Management
3. Updating ELS test in time.
4. Responsibility of Reverse Logistic Performance and per the agreed SLA.
5. GSP / ASP customer Satisfaction Monitoring
6. Responsibility of Error free Dispatches as per the SLA.
7. Responsibility of Import Clearance as per the SLA.
8. DOA repair monitor and Responsibility of second Sales to the distributor.
9. Monitoring Process Flow in our Ware House.
10. Monitoring Receipt operations.
11. Controlling Tear Down.
12. Managing entire operations of Ware House in Chennai.
13. Vendor Management
14. Supply Chain monitoring
15. Getting new business from the existing customer (Sony)
16. Cost cutting
17. Finding out new customers - New project for Sony mobiles RMA management implemented and successfully running
Logistics part also taken care
Business Development Manager
Afroserve.com Ltd
Full Time
Jun-2009 To
Dec-2010
1 years 6 months
- 1. Responsibility of Managing calls and operation smooth flow.
2. Engineers Motivation.
3. Appointment of new franchisee across south.
4. Responsibility of Achieving WE/AMC packs target for mobile phones.
5. Customer Satisfaction Monitoring
6. Responsibility of Business development in the area of Mobile phone accessories.
7. Vendor Management and monitoring supply Chain Process
8. Responsibility of Market survey in terms of Mobile phone service.
9. Monitoring Process Flow in our stores.
10. Monitoring SPO operations.
11. Controlling of L3/L4 service.
12. Managing entire operations of Re-Store Centre at Valasarawakkam and RA Puram at Chennai and Restore Centre at Bangalore.
18. Managing business Growth for Franchisee (Bangalore, Nellore and others) also. - Achieved the target in south.
Initially taken care only TN after 6 months entire south business Development and Operations taken
Customer Support Manager
HCL INFOSYSTEMS LTD
Full Time
Jan-2007 To
May-2009
2 years 4 months
- 1 Responsibility of managing calls, call centre operations and the Stores Operations. Continuous monitoring and the auditing the stores in a periodic manner which helps smother functions of the STO.
2 Managing engineers and the overall operations
3 Managing the escalation calls
4 Responsibility of managing service partners and the dealer in costal AP.
5 Generating revenues.
6 Achieving upgrade target
7 Monitoring the process flow
8 Vendor Management
9 Monitoring CSS (Customer Satisfaction Survey)
10 Operations Manager for Vijayawada upcountry location.
11 Understanding Technical knowledge of TOSHIBA and HCL Laptops.
12 Good hands on experience of TOSHIBA laptops.
13 Co-ordination with TOSHIBA for spares and Technical. - More than 20 Consumer Forum Cases closed
Process implemented for STO & Engineers
Partners Training done for new products and process implemented for them
Territory Manager
CMS Info Systems Pvt. Ltd
Full Time
Aug-2001 To
Jan-2007
5 years 5 months
- ? Accountable for managing the entire banking support operations spread across Karnataka with the distinction of building a pioneering team of 75 engineers handling the support operations.
? Monitored the QA Process at the Test and Repair Centre, assuring supply of only certified products in the Field.
? Achieved a business growth of 100% in the 2 consecutive years of tenure. SBI is started with 59 Branches AMC in the year of 2002-04. Next tender (Year of 2004-06) SBI released the order for 120 Branches spread across Karnataka.
? Expecting to achieve a business growth of 44% in the next 2 years
? Apart from AMC achieving average of 2.0 Laks/Annum in upgrade Business - ? Achieved a business growth of 100% in the 2 consecutive years of tenure. SBI is started with 59 Branches AMC in the year of 2002-04. Next tender (Year of 2004-06) SBI released the order for 180 Branches spread across Karnataka
Joined as Consolidated Employee and Promoted as Territory Manager
Customer Support Engineer
Zenith Computers Ltd
Full Time
Aug-1999 To
Aug-2001
2 years
- ? Distinction of managing the installation, Service and Maintains of the Corporate Customers
Customer Support Engineer
Flake Agencies
Full Time
Jan-1998 To
Aug-1999
1 years 7 months
- ? Installation and maintaining all type of printers and UPS in TVS Motors Ltd, Hosur.
? Installation and maintains of Higher end UPS of TVSE-IMV (5 KVA, 40 KVA) Paralleling technology, Remote Monitoring.
? Installation and maintaining desktops in Ashok Leyland Ltd, Hosur
» 1 Project
Qualifications
Madras University
Bachelor of Science Other
1993-1997
-%
My Work
Extra-Curricular Interests
Books reading
NCC
My Story
Project & Operation Management with proven records inHCL Infosystems Ltd & Repair & Return Technology India Pvt Ltd.
Business Development (Service Business & Franchisee Business) with proven records in South
Manager – Customer Support with a team size of 45+ employees and 45 service partner across costal Andhra Pradesh.
Managed entire Banking territory in Karnataka with 75+ engineers located various places in the state.
More than one decade years of exp including 6+ yrs in Project Mgmt
Business Development (Service Business & Franchisee Business) with proven records in South
Manager – Customer Support with a team size of 45+ employees and 45 service partner across costal Andhra Pradesh.
Managed entire Banking territory in Karnataka with 75+ engineers located various places in the state.
More than one decade years of exp including 6+ yrs in Project Mgmt
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Other people named Senthil
- Senthil Kumaran, Lucknow
- Senthil Kumar, Chennai
- Senthil Kumar, Annavasal
- Senthil Kumar. K, Coimbatore
- Senthil Kumar G, Chennai
- Senthil Rajan S, Madurai
- Senthil Murugan, Chennai
- Senthil Arun K, Chennai
