Bangalore, Karnataka, India

About Shivanand Shet

Shivanand Shet works as Associate Engineer at Wipro Infotech and is based in Bangalore, India. Shivanand studied Diploma in Computer Science (CE-Computer Engineering) (2006-2009). On Youth4work, Shivanand has taken skill tests in Aptitude (rank 179,639 of 3,606,048, top 5%). Shivanand also lists talents in System Administration, Hardware Support, IT Helpdesk and Technical Support.

Talents
    • System Administration
      ... among ... users in Bangalore
      …
      among … users worldwide
    • Hardware Support
      ... among ... users in Bangalore
      …
      among … users worldwide
    • IT Helpdesk
      ... among ... users in Bangalore
      …
      among … users worldwide
    • Aptitude
      ... among ... users in Bangalore
      179639
      among 3606048 users worldwide
      17.45
      percentile among worldwide users
Professional Path
Associate Engineer
Nov-2012 To present 13 years 10 months
  • • Giving IT support to the 4500+ Users strength IT infrastructure at Client site • Coordinating with next level/L3 Team for Escalated issues. • Handling Active directory/Exchange related requests/issues • Handling the end user issues related to Xen Desktops/XenApps, Citrix receiver, Share file and Citrix products(GoToMeeting, GTT, GTM outlook Plug-In). • Resolving VPN Issues (VIP Token App, NetScaler VPN App) • Handling Desktop/laptops/Thin PC/XDs Performance/Connectivity issues • Supporting end user issues for MAC users • Installation, maintaining and attending day-to-day user’s calls (Windows XP, 7,8,10,server 2000,2003 and 2008) • Updating Desktop operating system and other softwares. • Maintenance of Windows and LAN. • Installation, updation and maitainance of antivirus like Symantec,Norton etc. • System ghosting, IP Phone configuration and installation, Outlook issue handling, • Handling issue related to Active directory,user creation,deletion etc. • Handling is
Technicalsupport engineer
Feb-2012 To Nov-2012 9 months
  • • Giving IT support to the 2000 Users strength IT infrastructure at Client site• Installation, maintaining and attending day-to-day user’s calls (Windows XP, 7,8,10,server 2000,2003 and 2008) • Updating Desktop operating system and other softwares. • Maintenance of Windows and LAN. • Installation, updation and maitainance of antivirus like Symantec,Norton etc. • System ghosting, IP Phone configuration and installation, Outlook issue handling, • Handling issue related to Active directory,user creation,deletion etc. • Handling issue related to applications like ,smart view, Data trace, Tittle point, Adobe. • Testing and trouble-shooting PCB Boards. • Configuration of Printer, Modem, Scanner
Resource co ordinator
Jul-2010 To Oct-2011 1 years 3 months
  • • Giving IT support to the 200+ Users strength IT infrastructure at Client site• Installation, maintaining and attending day-to-day user’s calls (Windows XP, 7,8,10,server 2000,2003 and 2008) • Updating Desktop operating system and other softwares. • Maintenance of Windows and LAN. • Installation, updation and maitainance of antivirus like Symantec,Norton etc. • System ghosting, IP Phone configuration and installation, Outlook issue handling, • Handling issue related to Active directory,user creation,deletion etc. • Handling issue related to applications like ,smart view, Data trace, Tittle point, Adobe. • Testing and trouble-shooting PCB Boards. • Configuration of Printer, Modem, Scanner
Qualifications

Other

Diploma in Computer Science Computer Engineering

2006-2009

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