Shobha Gundepudi
Bangalore, Karnataka, India

About Shobha Gundepudi

Shobha Gundepudi works as Tele Calling Executive (Work from Home ) at SquadRun and is based in Bangalore, India. Shobha studied Post Graduate Diploma in Business Management (Finance) at Dhruva College of Management (1997-1999). On Youth4work, Shobha has taken skill tests in Typing (rank 6 of 92,833, top 1%), English Language (rank 101 of 356,213, top 1%) and HTML (rank 65 of 136,035, top 1%). Shobha also lists talents in Offline Data Entry, Data Entry, Email Support and Translator.

Talents
    • Typing
      ... among ... users in Bangalore
      6
      among 92833 users worldwide
      92.28
      percentile among worldwide users
    • Data Entry
      ... among ... users in Bangalore
      …
      among … users worldwide
    • HTML
      ... among ... users in Bangalore
      65
      among 136035 users worldwide
      53.78
      percentile among worldwide users
    • Offline Data Entry
      ... among ... users in Bangalore
      …
      among … users worldwide
Professional Path
Tele Calling Executive (Work from Home )
SquadRun Part Time
Feb-2017 To present 9 years 7 months
  • Calling customers of various reputed companies for enquiring and solving their queries
Scorer ( Work from Home )
Digital Nirvana Information Systems Part Time
Nov-2015 To Apr-2016 5 months
  • 1. Correcting English essays of Japanese students 2. Checking for Vocabulary, Grammar. 3. Giving comments and scores accordingly.
Holiday Expert ( Work from Home )
Make My Trip Full Time
Apr-2015 To Dec-2015 8 months
  • 1. Handling queries assigned in CRM. 2. Providing itineraries for respective guests 3. Booking holiday packages for respective guests
Brand Expert ( Work from Home )
Akosha - Help chat Part Time
Apr-2015 To Sep-2015 5 months
  • 1. Handled sectors - Banking, Telecom, Food 2. Handled 5 to 6 queries at a time and gave quality resolution 3. Creating my own Knowledge base for repetitive queries. 4. Personal Knowledge base is being shared to the team and discussed with Team Lead to add this into knowledge base. 5. Helping other Brand Experts in resolving the queries. 6. Reaching daily targets with high quality ranging from 9.0 to 10.00 on scale of 10. 7. Weekly review with Quality Analyst and Team Lead to enable efficiency and productivity of chats. 8. Logging complaints on behalf of customer 9. Worked on various sectors like Telecom, E-Commerce, Banking, Travel & Holiday, Education, Jobs & vacancies, etc.
Teacher
Hello Kids Pre-primary school Full Time
Jul-2010 To Mar-2011 8 months
  • 1. Handling classes for Nursery and Play Group kids. 2. Handling office enquiries
Computer Faculty
Surabhi Charitable Trust Full Time
May-2008 To Nov-2008 6 months
  • 1. Handling basic computer classes 2. Providing detailed knowledge on MS-Office tools. (Both theoretical and practical) 3. Verifying the projects done by students and submitting to the management. 4. Training junior faculties. 5. Prepared Tally 9 syllabus.
Programmer
R.G.R. Siddhanthi Degree College for Women Full Time
Jul-2001 To Mar-2004 2 years 8 months
  • 1. Handling Theory classes on Accounting Packages, Business Data Processing &Accounting Systems. 2. Handling Practical classes on Java, Web Programming, Tally Package, Ex-NGN Package, Fundamentals of Information Technology, MS-Office and C & PC-Software.
Qualifications

Dhruva College of Management

Post Graduate Diploma in Business Management Finance

1997-1999

56%

My Story
Having experience in Personal Assistant App - Help Chat on various sectors like Telecom, E-Commerce, Banking, Travel & Holiday, Education, Jobs & Vacancies, etc.

Having experience in Make My Trip as Holiday Expert, providing itineraries for holiday packages.
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