Mumbai, Maharashtra, India

About Ricky Sippy

Ricky Sippy is based in Mumbai, India. Ricky studied Bachelor of Commerce (Accounting and Management) at University of Mumbai (2003-2008). On Youth4work, Ricky has taken skill tests in Marketing (rank 10,126 of 142,054, top 8%), English Language (rank 141,559 of 356,213, top 40%) and Administration (rank 2,609 of 17,588, top 15%). Ricky also lists talents in Sales, Customer Service and Purchasing.

Talents
    • Purchasing
      ... among ... users in Mumbai
      …
      among … users worldwide
    • Administration
      ... among ... users in Mumbai
      2609
      among 17588 users worldwide
      19.76
      percentile among worldwide users
    • Customer Service
      ... among ... users in Mumbai
      …
      among … users worldwide
    • Marketing
      ... among ... users in Mumbai
      10126
      among 142054 users worldwide
      66.48
      percentile among worldwide users
Professional Path
Business Development Officer
Jan-2014 To Mar-2014 2 months
  • Responsibilities and Duties:
    ? Involved in preparation of daily collection report (DCR)
    ? Setting a customer delight being a part of customer delight team.
  • Achieved New Clients and Set Targets.
Operations Manager
Apr-2006 To Nov-2013 7 years 7 months
  • Responsibilities and Duties:
    ? Responsible for sales and purchase of computer hardware, import , customs and management.
    ? Liaised and negotiated with the buyers.
    ? Developed strategic plans for sales of computer parts.
    ? Maintained customer relations and key accounts with corporate companies.

    Customer Relationship Management:

    ? Attended and liaised with the social leaders and senior designated clients.
    ? Managed customer service operations by rendering and achieving quality services; Providing supreme quality customer support that led to enhancement of business.
    ? Maintained cordial relations with customers to sustain the profitability of the business.
    ? Managed and resolved customer grievances and issues with positive outcomes.

    Team Management:

    ? Ensured staff arrangement at various departments in consultation with the department heads.
    ? Consulted with department heads to ensure strict compliance of employees’ job responsibilities and improved the standards of working and working practices.
    ? Identified and implemented strategies for building team effectiveness by promoting a spirit of cooperation between team members.

    Business Development:

    ? Developed and implemented strategic plans by marketing and offering different brands and products as bundle deals that promoted and increased sales.
  • Gained promotion from a Sales and Purchase Executive to a Sales Manager and subsequently was designated as an Operation Manager.
    As a part of management team, I was always given priority and was considered as a Top Employee to attend exhibitions globally for rendering quality services and raising export clients which augmented the credibility of brands and our organization as whole.
Daily Collection Report and Member Customer Delight Team
Nov-2004 To Apr-2006 1 years 5 months
  • Responsibilities and Duties:
    ? Involved in preparation of daily collection report (DCR)
    ? Setting a customer delight being a part of customer delight team.
  • ? Awarded As A Best Employee in Fame Adlabs For The Month Of July 2005 In Enhancing The Quality Of Customer Services.
Qualifications

University of Mumbai

Bachelor of Commerce Accounting and Management

2003-2008

-%

Bachelor of Commerce

Extra-Curricular Interests
WWE Cricket Any
My Story
I am Smart, Young, Energetic, Proactive, Creative, Honest and Talented. I have grown to be highly customer-oriented, accurate, and dependable with an uncompromising work ethic, and I believe in delivering positive, profitable and valuable results, thereby maintaining an approachable outlook at all times.
My Hobbies includes Music, Cricket, Collecting Different Currencies and Surfing.
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