Profile Snapshot
Shannon is based out of Chennai & has studied CS-Computer Science, B.Sc-Bachelor of Science from Year 2011-2013 in PCAS-Patrician College of Arts and Science, University of Madras.
Shannon Nicholas is Skilled in Training Skills, Vendor Management, Customer Experience and other talents.
Talents
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Training Skills... among 0 users in Chennai…among 0 users worldwide -
Vendor Management... among 0 users in Chennai…among 0 users worldwide -
Customer Experience... among 0 users in Chennai…among 0 users worldwide -
Customer Relation... among 0 users in Chennai…among 0 users worldwide
Professional Path
Catalog Analyst
Amazon.com
Full Time
Jun-2015 To
present
11 years 3 months
- - Worked with vendors in setting up accounts (stream lining vendor on-boarding)
- Engaged with customer experience and problem quires
- Involved in on-boarding multiple tasks to simply the SOP
- taking up calls with senior associates
- allocating work to fellow associates
- Process improvement projects
- was the POC for varied tasks and received R&R (reward and recognition) for the same
- took up an entire sector to manage
- Currently managing the whole automotive GL
- working with companies such as Ford motorsports USA, ACDleco USA, Dorman parts and accessories, SMP motor works and many other retailers - - Trained 40+ associates on the Gl and its working received R&R and appreciation for the same.
- Received customer satisfaction award and vendor satisfaction award
- Achieved a productivity of 173% from the team average of 93%
- Achieved a quality rate of 100% from a team average of 89%
- brought down the TAT (total time taken to resolve case) from 7 days to 2.5 days with 100% quality
OFFICER RM
HTC Global Services
Full Time
Oct-2014 To
Nov-2015
1 years 1 months
- - Speaking with multiple resources and convincing them for projects
- Creating and maintaining databases for the resources
- Releasing EMP id, mail id and also allocating space for resources
- Worked in the H1 Spoke with resources and evaluated them for H1 filling
- Prepared offers and other documents for the H1
- Involving in data collection from multiple teams like feedback of associate
- Reallocating resources in bench based on their talent and ability
- Leading a team of 5
SOFT SKILLS TRAINER
MOBIUS KNOWLEDGE SERVICES
Full Time
May-2014 To
Oct-2014
5 months
- - Trained candidates on how to develop soft skills and grammar
- Worked with associates to analyze the errors in writing
- Wrote contents for Amazon India in various domains - - Gave professional training on weekly basis depending on the products
- Helped during product delivery
SENIOR AR ASSOCIATE
SCIO INSPIRE
Full Time
Nov-2013 To
Feb-2014
3 months
- - Worked on auto claims Spoke with attorney to resolve the cases and gained profits for the companies
- Involved in training junior associates to work on claims, also supported back-end services BPO
SALES REPRESENTATIVE
NECTAR SERVICES
Full Time
Mar-2013 To
Nov-2013
8 months
- - Worked on claims
- Resolved different types claims, which in turn provided profit to the company
- Gave spoken English training to junior candidates
- Worked with insurance companies like State farm, Walmart Specialized in both auto claims and healthcare claims
» 1 Project
Qualifications
Patrician College of Arts and Science
Bachelor of Science Computer Science
2011-2013
75%
Extra-Curricular Interests
Musician
Adventure sport
My Story
Ardent leaner willing to explore and mange new challanges
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