Feb-2017 to present
Working with new client in the phase of Transition, where working with leads to create and finalize SOPs, developing and defining SLAs, creating process flows, identification of problem areas, creating training documents, training newly joined associates Developing an ERP system (SMART by GEP) as per Client expectation and with the help of Technology team - Cost negotiations & procurement, spot negotiations for smaller day to day MRO items, services, other procurement like facilities, IT and marketing materials - New vendor development, inventory management and evaluation of the vendor performances - Managing the escalations and ensuring the delivery assurance - Manage contracts administrations and maintenance of meta data - Handling P2P operations, bringing operational excellence, Business Transformation by sharing the best practices, coordination with presales, center of excellence and global contract management team - Core member of procurement transformation team