Hyderabad, Andhra Pradesh, India

About Dangeti Subhash

Dangeti Subhash works as IT Help Desk Analyst L1 at HCL Technologies Limited and is based in Hyderabad, India. Dangeti studied Bachelor of Engineering or Technology (IT-Information Technology) at JNTU-Kakinada-Jawaharlal Nehru Technological University (2008-2012). On Youth4work, Dangeti has taken skill tests in System Administration (rank 1,091 of 9,007, top 13%). Dangeti also lists talents in IT Executive and Network Administration.

Talents
    • System Administration
      ... among ... users in Hyderabad
      1091
      among 9007 users worldwide
      21.75
      percentile among worldwide users
    • IT Executive
      ... among ... users in Hyderabad
      …
      among … users worldwide
    • Network Administration
      ... among ... users in Hyderabad
      …
      among … users worldwide
Professional Path
IT Help Desk Analyst L1
Jul-2016 To present 10 years 2 months
  • • Working as a Help Desk Analyst (L1) currently. Handling the team productively and effectively
    • Handling client escalations and Ticket Escalations.
    • Creating Distribution Lists, DG Access, DG Removed,
    • In Active Directory User modifications like Rehire Locations, Transfer Locations.
    • Share folder access and removing through active directory
    • Creating share mail box through scripting and Share mailbox access and removing
    • Working on Print Servers
    • Cascading the updates from the clients appropriately to the team
    • Managing Users in Go to Assist tool.
    • Attend client calls to discuss ongoing issues, Share process updates to the team. Create new and update existing KB articles.
    • Document each interaction in HPSM Tool. Assign tickets to corresponding teams, Follow Up on incidents as required
    • Worked under Apollo Global, Assigning Tickets and creating users in Active Directory in windows server 2007 & 2012.

System Engineer
Vega Bees Full Time
Oct-2015 To Jul-2016 9 months
IT support Excutive
Jun-2014 To Sep-2015 1 years 3 months
  • daily internet checking,creating new users and deleteing,outlook configurations,software installations, active directory in domain users creating vpn configuration, port configuration ,os-win 8,win7, mac ios installation,
Qualifications

JNTU-Kakinada-Jawaharlal Nehru Technological University

Bachelor of Engineering or Technology Information Technology

2008-2012

65%

My Story
hardworker and quick learn
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