Delhi, Delhi, India

About Mohammad Tabish Malik

Mohammad Tabish Malik is based in Delhi, India. Mohammad studied Bachelor of Engineering or Technology (IT-Information Technology) at D N S College of Engineering and Technology (2009-2012). On Youth4work, Mohammad has taken skill tests in Data Mining (rank 149 of 4,066, top 4%), Operating System (rank 1,444 of 19,105, top 8%) and Sales (rank 2,102 of 35,164, top 6%). Mohammad also lists talents in DBMS, Software Engineering, Marketing and Public Speaking.

Talents
    • Public Speaking
      ... among ... users in Delhi
      …
      among … users worldwide
      45.45
      percentile among worldwide users
    • Singing
      ... among ... users in Delhi
      …
      among … users worldwide
    • Software Quality Assurance
      ... among ... users in Delhi
      …
      among … users worldwide
      13.94
      percentile among worldwide users
    • Technical Documentation
      ... among ... users in Delhi
      …
      among … users worldwide
Professional Path
technical support associate
Wipro ltd Part Time
Sep-2012 To May-2013 8 months
  • Provide Technical assistance to the customers by performing the following duties:-

    Responsible for taking control of and resolving Complex Technical and Escalated customer issues.

    Documents and Simulates complex customer issues to find solutions and fixes to customer inquiries and problems & may dispatch additional service as necessary.

    Provide Technical support with Issue resolution via Phone/Chat/Email electronic medium.

    Perform Activation/Deactivation• & handle other technical Issues using
    Rosettastone Software & other Application tools.
  • Configure Rosettastone Software in order to help customer learn a Language.

    Identify and provide inputs on unique (or) recurring customer problems
    Provide Knowledge base (Fast Forward) feedback at all appropriate times to SME/TM.

    Maintains/builds relationships with other groups that impact the technical aspect our support(Ex: Tier-2, Customer Care … Etc).

    Provide support to the clients in using system and RS software applications.

    Obtain through understanding of OS and software application operations.
Qualifications

D N S College of Engineering and Technology

Bachelor of Engineering or Technology Information Technology

2009-2012

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