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Trishul Shetty

A Goal-Oriented Individual, Inquest Of Senior Level Assignments In Back-End Operations / Team Management / Migration With A Leading Organization
  • Mumbai, Maharashtra, India
  • Aptitude, Team Leadership, People Management
Profile Snapshot
Trishul is based out of Mumbai & has studied Finance, MBA-Master of Business Administration from Year 2008-2010 in ITM-Institute of Technology and Management, Deemed University.
Trishul Shetty is Skilled in Aptitude, Team Leadership, People Management and other talents.
My Story
MBA (Finance), Seeking senior level assignments in Back-end Operations / Team Management / Migration with a leading organization of high repute in BPO/ KPO / Shipping industry
Professional Path
Operations Supervisor
Syngience Business Solutions Pvt Ltd.
Full Time Mar-2015 To present (10 years 5 months)
Responsibilities
  • • Supervise everyday working of department operating process and increase efficiency of workers for various growth oriented programs
    • Maintain and provide efficient backup to department and ensure achievement of all internal and external needs.
    • Provide training to team members and provide upgrade to various technical skills.
    • Analyze and identify all performance related issues and ensure appropriate steps to prevent loss.
    • Develop plans and supervise various departmental meetings and participate in various growth based campaigns.
    • Prepare regular reports, perform audit on various operations and evaluate processes as per business requirements.
    • Prepare project updates within required timeframe and delegate individual tasks to all employees.
    • Analyze all opportunities and recommend ways to improve efficiency and reduce costs.
    • Supervise effective compilation and collection of information and data to enhance growth.
    • Review departmental and individual employee performan
Achievements
  • Reduced employee turnover and significantly increased productivity by introducing a performance management system that recognised contribution, challenged staff to accept responsibility and empowered them to make decisions.
    • Increased employee productivity and the overall efficiency of the unit by introducing processes and procedures that eliminated duplication and reduced the time to complete month-end reports.
Process Leader
Jardine Lloyd Thompson India Pvt. Ltd
Full Time Feb-2008 To Mar-2015 (7 years 1 month)
Responsibilities
  • • Handling customer service operations, entailing implementing short & long-term plans; managing teams with focus on excelling business targets & service delivery metrics
    • Assessing the client’s requirement and assisting in developing, implementing, transitioning & customising processes in line with the guidelines specified by the clients
    • Leading & managing processes inclusive of identifying potential development plans and implementing the same in line with the guidelines for improving operational efficiencies
    • Ensuring strict adherence to the process parameters/systems as per the defined guidelines
    • Building and maintaining healthy business relations with corporate clients and ensuring their satisfaction by achieving delivery & service quality norms
    • Looking after the back-office operations, monitoring overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize productivity
Achievements
  • Holds the merit of migrating new processes, which includes preparing SOP’s, streamlining process & setting standards
    Successfully attained the set targets without any escalations or complaints from clients
    Secured Best Process Leader, Star of the Month & Outstanding Performance Award for achieving excellence at work
Senior Operations Executive
Dun & Bradstreet Information Services India Pvt. Ltd
Full Time Sep-2004 To Feb-2008 (3 years 5 months)
Responsibilities
  • • Drafted and performed quality checking of business information reports
    • Carried out analysis of financial strength of the company
    • Evaluated the company’s profit & loss, balance sheet, history, management strength, collaborations, bankers, investment, its associates & affiliates, equity holding, etc.
    • Gather all the information about the overall performance & assessed a business rating of the company
    • Prepared business development layout
Achievements
  • • Played a pivotal role in managing the process without any complaints from customers regarding the quality of reports
Qualifications
Master of Business Administration, Finance
Institute of Technology and ManagementDeemed University
2008-2010
Extra-Curricular Interests
  • Cricket
  • Movies
  • Music
  • Cricket
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