Upma Dhingra - Inside Sales Profile(Desk Job) - Haldwani

Upma Dhingra
Inside Sales Profile(Desk Job)
Haldwani, Uttarakhand, India
English Language MS Office Corporate communication CRM
SSNSMCA-S S N School of Management and Computer Applications

About Upma Dhingra

Upma Dhingra is based in Haldwani, India. Upma studied Executive Master of Business Administration (HR-Human Resources) at S S N School of Management and Computer Applications (2009-2010). On Youth4work, Upma has taken skill tests in English Language (rank 171,243 of 356,213, top 49%). Upma also lists talents in MS Office, Corporate communication and CRM.

Talents

Corporate communication

... among ... users in Haldwani

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among … users worldwide
CRM

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among … users worldwide
MS Office

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among … users worldwide
English Language

... among ... users in Haldwani

171243

among 356213 users worldwide

34.05

percentile among worldwide users

Complete Talent Profile »

Professional Path

Sales Executive

Net4 India Ltd. – Noida Full Time

May-2011 To Jan-2015 3 years 8 months

• Responsible for Day-to-day sales, order processing and payment collection.
• Generate new business with the help of
o Outgoing Calls
o Incoming sales enquiries.
o Incoming calls.
o Queries send by internal dept.
o Online forums
o Through references
o Web Chat
• Ensuring Customer acquisition in all segments of businesses that is currently under WPS and Reseller program.
• Focusing on customer satisfaction in terms of their sales needs.
• Coordination with various departments (Finance, PDE, Systems & Customer Care) for the day to day activities.
• Keeping records of all New and Existing accounts (Business) for audit purposes.
• Developed good number of partners for Domain, Hosting and Email solutions.
• Generated reports & submitted to the seniors.
• Accountable for Customer Satisfaction by processing the case & following up & responsible calls after closing the cases.
70% conversion ratios.

Business Consultant

IIHT Center- Haldwani Full Time

Sep-2008 To Mar-2011 2 years 6 months

• Responsible for managing the overall operations of the center, developing new business by means of sales promotion of the course offerings.
• Managing a wide gamut of functions like admissions, marketing, fees collection and batch schedules.
• Organized Industrial Training, Mock Interviews, Placements in top multinational computer manufacturing companies like HCL & HP India, Rudrapur.
• Planning of Business Strategies.
During my tenure the Institute achieved:
o Number 1 position in North India for highest record collection & enrolments.
o Number 1 position all across India for highest record collection done during first month of operation despite from a place classified as ‘C’ class city.
o My conversion ratio at IIHT was approx 70%, which was again a record in IIHT