Durgesh Rajbahak
Mumbai, Maharashtra, India

About Durgesh Rajbahak

Durgesh Rajbahak is based in Mumbai, India. Durgesh studied Bachelor of Commerce (Marketing) at Tolani College of Commerce (2003-2007). On Youth4work, Durgesh has taken skill tests in Customer Care (rank 9 of 22,169, top 1%) and Aptitude (rank 45,935 of 3,606,048, top 2%). Durgesh also lists talents in Remote Management, Scheduling, Data Entry and Forecasting.

Talents
    • Remote Management
      ... among ... users in Mumbai
      …
      among … users worldwide
    • Scheduling
      ... among ... users in Mumbai
      …
      among … users worldwide
    • Customer Care
      ... among ... users in Mumbai
      9
      among 22169 users worldwide
      95.27
      percentile among worldwide users
    • Data Entry
      ... among ... users in Mumbai
      …
      among … users worldwide
Professional Path
Manager 1 - Scheduling
Sitel india Lmt Full Time
Oct-2016 To Oct-2018 2 years
  • Developed and executed targeted relationship and account development strategy. ? Drove Planned and Unplanned absenteeism and break improvements that resulted in significant savings and improved profit margins. ? Led EMEA Scheduling team in delivery of Shift based Manpower staffing plan project requiring close cooperation among members to share information and develop solutions to meet broad array of deliverables. ? Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives. ? Adhered to established policies, procedures and compliance for satisfactory audit rating. ? Presented metric reporting and weekly & monthly account reviews to Internal team and clients. ? Instituted Microsoft Office Automation to contribute to longterm plans for organization business processes. ? Supervised and led employees to high performance levels in cross-functional matrix management structure. ? Operated with high integrity, built trust, and ea
Sr. Scheduling Executive
Sitel india Lmt Full Time
Jul-2014 To Oct-2016 2 years 3 months
  • Provide overall management of the customer service financial plan including the annual plan, regular reforecast, monthly forecast variance analysis and ensuring appropriate controls are in place so that financial objectives are met. ? Facilitate planning sessions with Operations, Training and Recruitment to ensure partnership and necessary input for capacity plansCreate, communicate and operate an annual and long-range workforce plan ? Collaborate with HR Information Services to identify and select technology tools associated with Strategic Workforce Planning ? Design and implement management tools to optimize Workforce Planning; manager dashboards, reporting and trending ? Lead the analysis of the Workforce Plan and identify skills/competency requirements and critical skill gaps across the organization ? Mobilize and measure the efforts around workforce planning goals ? Be recognized as the subject matter expert globally for Strategic Workforce Planning,
Team Leader - MIS & Real Time Analysis
serco Full Time
Apr-2012 To Oct-2013 1 years 6 months
  • Managing the Ontime & Accuracy of client reports and internal reports for businesses based out of UK and Australia. ? Maintaining the Client wise Monthly Business Review Files (MBRs) and Monthly Operational Review Files (MORs) for monthly/quarterly/yearly review by the senior management. ? Automation of daily and weekly internal operational MS Excel & MS Access based reports to increase efficiency. ? Handling Real Time Adherence Data of UK based executives. ? Attending Client Conference calls and managing reporting expectations. ? Assigning KPI and monitor each employee’s performance ? Conduct periodic and weekly review meeting to improve productivity. ? Manage and motivate the team to achieve their monthly targets.
  • CEO Award of Excellence in Cost Saving
Sr. MIS Executive
serco Full Time
Mar-2009 To Apr-2012 3 years 1 months
  • Handling client & internal operational reports for businesses based in UK & US in MS Excel and MS Access. ? Automation of the daily operational reports of businesses based in US. ? Collating the data for client-wise MBRs and MORs. ? Communicate with clients through outlook and Messenger. ? Attending Weekly Revenue Flash Conference calls on weekly basis with US based clients. ? Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports and access. ? Collaborated inter-departmentally to assist with workflow and gather reports and data to achieve performance results. ? Utilized Microsoft Office Applications to draft complex and varied reports and correspondence and create presentations with challenging deadlines.
  • I-Sparkle (Q3 2011)
Sr. Customer Service Executive
Intelenet Global Services Pvt Ltd Full Time
May-2007 To Mar-2009 1 years 10 months
  • Engaged clients over phone to answer questions and address complaints. ? Processed, scheduled and executed customer orders for new and established customers. ? Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service. ? Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions. ? Conferred with customers about concerns with products or services to resolve problems. ? Compiled customer feedback and recommended service delivery improvements to management. ? Coordinated customer service responses for high-value customers with complex issues as leading representative of Online Banking teamEngaged clients over phone to answer questions and address complaints. ? Processed, scheduled and executed customer orders for new and established customers. ? Evaluated customer information to explore issues.
  • Agent of the month from Jan-Dec 2008
Qualifications

Tolani College of Commerce

Bachelor of Commerce Marketing

2003-2007

-%

My Story
To get started with right away, I am Durgesh Rajbahak with 10+ years of experience in Workforce Management & MIS reporting of leading BPO industries.

Throughout my tenure, I have extensively worked on creating a work environment using MS Office based applications like, Excel, Word, Outlook, etc. with highly automated workflow process designs using Visual Basic (VBA) / Macros and SUCCESS based reporting structure.

I am also very well talented with Customer Service & Data Entry services.
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