Vikas J Sharma
Technical Support Executive
Mumbai, Maharashtra, India

About Vikas J Sharma

Vikas J Sharma is based in Mumbai, India. Vikas studied Bachelor of Computer Application (2008-2011). On Youth4work, Vikas has taken skill tests in Computer Knowledge (rank 5,503 of 165,164, top 4%), English Language (rank 28,497 of 356,213, top 8%) and MySql (rank 2,128 of 71,796, top 3%). Vikas also lists talents in HTML, Computer Networking, Core Java and Basic Office Knowledge.

Talents
    • Core Java
      ... among ... users in Mumbai
      …
      among … users worldwide
    • Data Entry
      ... among ... users in Mumbai
      …
      among … users worldwide
    • HTML
      ... among ... users in Mumbai
      …
      among … users worldwide
      44.95
      percentile among worldwide users
    • C Language
      ... among ... users in Mumbai
      17786
      among 193364 users worldwide
      52.65
      percentile among worldwide users
Professional Path
Associate in Games Operations (Core Tech)
PLAYGAMES 24X7 PVT. LTD Full Time
Feb-2016 To Mar-2017 1 years 1 months
  • • Handled overall responsibility of gaming operation and transactions.
    • Created and verified product as discussed with Technology, BI or Production team before deployment.
    • Identified issue proactively before it could hamper the business. Fastest identification in 10 min.
    • Raised JIRA tickets and followed with team till issue is fixed.
    • Monitored the payment performance with graph and reported and compared with the targeted revenue. Interacted with third party and merchants anytime to avoid any revenue loss.
    • Ensured that payments channels are working fine 24 x 7 by contributing team effort.
    • Updated the Revenue to the high stake holders in timely manner.
    • Assisted with an idea to track the revenue in every half an hour resulted in15 per cent profit.
    • Ensured all Promotions content were 100% accurate before it could be deployed on production.
    • Ensured all communication has been made to the players as per scheduled.
    • Monitored production servers using customer tools
  • Technical hands on experience on Mysql DMBS, Workbench, Nagios and Jira.• International experience with UK client. Good in neutral English.
Qualifications

Other

Bachelor of Computer Application Computer Application

2008-2011

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Extra-Curricular Interests
Internet Surfing watching hollywood movies.
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